Beyond the Waitlist: Rethinking Demand and Flow in Healthcare

About this episode

Professor Katherine Harding discusses the STAT model, a new approach to healthcare scheduling that challenges traditional waiting lists.

Waiting lists have long been treated as an unavoidable part of healthcare — a symptom of limited capacity. But Professor Katherine Harding believes otherwise.In this episode, she joins PAC founder Elizabeth Woodcock to unpack the STAT model, a research-backed approach developed in Australia that replaces backlogs with real-time scheduling and equitable flow. Harding shares insights from clinical trials, lessons from implementation, and her bold challenge to health systems everywhere: waiting isn’t destiny — it’s design. Tune in to learn how STAT reframes access, equity, and efficiency for modern healthcare. Article Link: https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-020-05824-z Website: https://www.thestatmodel.com/

People in this episode

Host: Elizabeth Woodcock

Guest: Katherine Harding

Topics covered

• healthcare access
• waiting lists
• real-time scheduling
• equity in healthcare
• health system design

Keywords

• healthcare
• waiting lists
• STAT model
• real-time scheduling
• equity
• efficiency
• health systems

Mentioned in this episode

Organizations: STAT model, BMC Health Services Research, Australia

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