Seeing Access Through a Shared Lens: Using the Patient Access Collaborative's Group Assessment to Understand the Current State

About this episode

The episode discusses the evolution of patient access as a shared organizational belief system through a group-based assessment.

What if patient access isn’t just an operational problem—but a shared organizational belief system? In this episode of All Access Pass, host Chris Profeta , Senior Director of Research and Analytics at the Patient Access Collaborative, sits down with Austin Loomis MHA , AVP of Ambulatory Access and Analytics, Mandy Newman , MAAL, Vice President of Ambulatory Operations, and Catherin Mims , MD, Vice President and Associate Chief Physician Executive for the Ambulatory Practice at OU Health . Together, they unpack a new evolution of the Patient Access Framework: a group-based assessment that captures how access is perceived across an entire organization. With more than 20 leaders—from finance and HR to physician chairs and executive leadership—participating in the assessment, OU Health gained a rare, enterprise-wide view of access. The conversation explores what happens when those perspectives align, where they diverge, and why those gaps often represent the greatest opportunities for system improvement. Along the way, the group reflects on why access blind spots persist, how shared language changes strategy, and what it means to truly measure access as an enterprise responsibility…

People in this episode

Host: Chris Profeta

Guests: Austin Loomis, Mandy Newman, Catherin Mims

Topics covered

• patient access
• organizational belief system
• group assessment
• system improvement
• cross-departmental alignment
• Patient Access Framework

Keywords

• patient access
• organizational belief
• group assessment
• system improvement
• cross-departmental
• Patient Access Framework

Mentioned in this episode

Organizations: Patient Access Collaborative, OU Health

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