From Dashboards to Decisions: Advancing Patient Access with Data Fluency

About this episode

This episode discusses advancing patient access through data fluency and accountability, featuring insights from leaders in operations and analytics.

At the 2025 Patient Access Collaborative Symposium, Stephanie Schmidt, MS, Senior Director of Ambulatory Operations, and Adam Stone, MS, Director of Clinical Data & Analytics of Oregon Health & Science University led a high-impact workshop on building a culture of data fluency and accountability in access operations. As leaders in both operations and analytics, Stephanie and Adam shared real-world examples of how their teams are aligning key performance indicators (KPIs) with meaningful metrics, using dashboards to bring data to life, and building the infrastructure for consistent governance across departments. Their focus: turning insights into action—and making data not just visible, but transformative. In this episode, they reflect on the collective wisdom shared by access leaders nationwide—from the most common metrics (like fill rate and new patient lag) to the shared barriers (like attribution and cultural resistance). They also unpack the often-overlooked ROI of access initiatives, discuss how to improve organizational fluency, and share their aspirations for the future of access analytics. Whether you’re launching a dashboard or leading enterprise-wide…

People in this episode

Host: Elizabeth Woodcock

Guests: Stephanie Schmidt, Adam Stone

Topics covered

• data fluency
• patient access
• analytics
• key performance indicators
• organizational transformation

Keywords

• data governance
• patient access metrics
• dashboard
• ROI of access initiatives
• cultural resistance

Mentioned in this episode

Organizations: Oregon Health & Science University

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• The Rise of Ambulatory Capacity Management · March 15, 2026 · 31 min
• Seeing Access Through a Shared Lens: Using the Patient Access Collaborative's Group Assessment to Understand the Current State · February 15, 2026 · 38 min
• From Cost Center to Value Engine: Reframing Patient Access as Enterprise Strategy · January 15, 2026 · 31 min
• The Future of Scheduling in the Age of Artificial Intelligence · December 15, 2025 · 36 min