Press One for Chris Irwin-Dudek - NiCE Interactions Recap
From Press One Podcast by sclemonds
July 2, 2025 · 31 min · Episode 31
About this episode
Steve Clemonds interviews Chris Irwin-Dudek about customer experience and AI at Interactions 2025.
In this episode of the Press One podcast, Host Steve Clemonds welcomes back Chris Irwin-Dudek at Interactions 2025. They discuss the vibrant atmosphere of the conference, the importance of humanizing customer experience, the role of AI in enhancing service, and the significance of empowering teams. Chris shares insights on NICE's new branding and future strategies, while also touching on personal anecdotes about family life and the joys of being a 'girl dad.' Steve also recaps his Top 5 takeaways from his time at Interactions during the weekly Low Hanging Fruit segment and highlights his Hero and Zero of the week.
People in this episode
Host: Steve Clemonds
Guest: Chris Irwin-Dudek
Topics covered
- customer experience
- AI in service
- team empowerment
- branding
- personal anecdotes
Keywords
- customer experience
- AI
- NICE
- Interactions 2025
- branding
- team empowerment
- girl dad
Mentioned in this episode
Organizations: NICE
More episodes of Press One Podcast
- Press One for Pat Greco · October 31, 2025 · 1h 6m
- Press One for Pam Marsh · October 1, 2025 · 1h 4m
- Press One for NICE’s Massive Moment · September 12, 2025 · 26 min
- Press One for Chris and Megan Curren · August 27, 2025 · 1h 10m
- Press One for Bernie Borges · July 23, 2025 · 56 min
- Press One for Sheri Shaw Leavens · July 9, 2025 · 1h 11m
Explore listener stats, chart rankings, contacts and more on the Press One Podcast podcast page.