About this episode
The episode features a discussion on family travel experiences and an interview with Scott Russell about leading NiCE Systems into the future of customer experience.
In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds reflect on their recent family trip to France, discussing the highlights and cultural differences they experienced. They share insights on the pace of life in Europe compared to the US, the charm of Paris, and their travel tips for families. The episode also features a segment on their 'heroes and zeros' from the past month, highlighting positive experiences and areas for improvement in travel. Finally, the episode concludes with an interview with Scott Russell, CEO of NiCE Systems, to explore what it takes to lead a global technology powerhouse into its next era of growth. Scott shares his perspective on taking the reins of a company already known for excellence, how he’s evolving the culture to stay innovative, and why NiCE is uniquely positioned to lead the charge in AI-powered customer experience. From rebranding strategies to the role of Copilot and Autopilot in modern CX, this conversation dives deep into the strategic vision shaping the future of digital engagement. Scott also details what he wants his legacy to be focused on once he retires and gets surprised with a few "Circle Back" questions from…
People in this episode
Hosts: Steve Clemonds, Shannon Clemonds
Guest: Scott Russell
Topics covered
- family travel
- cultural differences
- leadership
- technology
- customer experience
- innovation
Keywords
- family trip
- cultural insights
- leadership
- AI-powered customer experience
- digital engagement
- travel tips
Mentioned in this episode
Organizations: NiCE Systems
Places: France, Paris, US
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