How Virtual Care Keeps Patients Inside Health Systems with Michael Dalton

About this episode

The episode discusses the challenges and strategies of scaling virtual care in healthcare with Michael Dalton, CEO of Ovatient.

Everyone wants to talk about innovation in healthcare. Very few want to talk about adoption. Because building a solution is exciting. Getting patients to actually use it… Getting clinicians to trust it… Getting health systems to keep it... That is where the real work begins. In this episode of Provider’s Edge, I sat down with 𝐌𝐢𝐜𝐡𝐚𝐞𝐥 𝐃𝐚𝐥𝐭𝐨𝐧, CEO of Ovatient, to unpack what it really takes to scale virtual care in a way that improves outcomes, builds trust, and keeps patients connected instead of lost in fragmented systems. What stood out most? They are not trying to become “just another telehealth company.” They are building integrated care that combines urgent care, primary care, behavioral health, weight management, employer solutions, and community connection. All under one ecosystem. That is how sustainable growth happens in healthcare. In This Episode, You’ll Learn: ✅ Why patients no longer want more healthcare choices—they want better outcomes ✅ How virtual care can strengthen relationships instead of replacing them ✅ Why convenience alone does not create retention ✅ The hidden opportunity in integrating behavioral health with primary care ✅ How founders can…

People in this episode

Host: Sabrina Runbeck

Guest: Michael Dalton

Topics covered

• virtual care
• healthcare innovation
• patient retention
• integrated care
• behavioral health
• health systems

Keywords

• virtual care
• healthcare outcomes
• patient engagement
• telehealth
• integrated care
• health systems
• behavioral health
• primary care

Mentioned in this episode

Organizations: Ovatient

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