When Friends Aren’t Enough | Erin Snow & The Unmuted Room
From Pulling Threads, Weaving Authenticity by Leslie Mathews
March 31, 2026 · 1h 0m
About this episode
Erin Snow discusses the importance of professional listening and the creation of The Unmuted Room as a safe space for individuals to be heard without judgment or advice.
What do you do when you need to talk — but you're not looking for advice, just to be heard?Erin Snow is a Professional Listener and founder of The Unmuted Room, a first-of-its-kind confidential listening space in Newington, New Hampshire — also available virtually. Most people have no truly neutral place to speak: friends have opinions, family is too close, therapy is clinical, coaching is goal-driven. The Unmuted Room fills that gap. Sessions are private, confidential, and completely uninterrupted. No diagnosis. No advice. No agenda. Just skilled, steady listening from someone with nowhere to be except present.Erin built this space after 17 years as a trauma-informed legal advocate for survivors of domestic violence, sexual assault, and stalking — and after knowing personally what it costs to have nowhere safe to say what is true. In June 2024 she left her career of 16+ years, and by August she had opened The Unmuted Room.In this episode:- What professional listening is — and what it is NOT- Why being truly heard is harder to find than it should be- How it differs from therapy, coaching, and confiding in a friend- The problem with 'just leave' culture — and what to ask instead…
People in this episode
Host: Leslie Mathews
Guest: Erin Snow
Topics covered
- professional listening
- mental health
- divorce
- trauma-informed care
Keywords
- listening
- confidentiality
- support
- mental wellness
Mentioned in this episode
Products: The Unmuted Room
Books & works: The Unmuted Room
Places: Newington, New Hampshire
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