ROI’s Into the Corner Office Podcast: Powerhouse Middle Market CEOs Telling it Real—Unexpected Caree...

I started in the family manufacturing company in 1978 after being encouraged by my parents. Shortly after starting I began a formal, two years, machinist apprenticeship. I worked on the manual machines in the factory for about six years when my father tasked me with implementing CNC (Computer Numerical Control) machinery in our company. It was highly successful. For the next decade, I worked and managed the operations of the family business and segued into administrative roles; Procurement, Quoting, HR, Business Development, Sales, Marketing and PR. I literally learned the family business from the back door to the front door. After years of encouraging my father to create a business succession plan, we did, and in 2004 I became President and sole shareholder. Running a small business is challenging as we wear a lot of hats in our day to day. I kept pushing through those roadblocks; recessions, employees, customers, vendors and more and in 2007 we had our most profitable year. But as we all know the Great Recession came along – it hit us in the 4th quarter of 2008 – and we had to layoff 60% of our workforce. It was not pleasant and it was gut-wrenching to one by one tell my veteran employees, who I cared about there was no work for them. I vowed I would never let that happen again so made a decision to start working on the business rather than in it. I reached out to our long-term manufacturing association – the TMA and started learning about marketing and networking. It was out of my comfort zone but knew if I pushed myself the rewards would come and they did. I was encouraged to join committees, peer groups and attend industry-specific networking events around Chicago. I met like-minded people that ironically all shared the same pains and stories of my decades in the business. I became friends with these peers and created a small, personal Board of Directors with them, people that I could trust and could ask anything. It was and still is one of the most rewarding experiences in my business career. I found I had an innate ability and passion for marketing and suddenly found myself mingling with these professionals too. We would share our frustrations, successes and technologies with each other which helped me grow my personal and business brand – which I found out are together as one. As my networking evolved, I was asked to join the exclusive TMA Board of Directors and in my third year was voted by my peers to move into the executive chairs, culminating into Chairman, the highest Board level position. I was humbled and accepted. Through this networking platform, I was presented with an opportunity to be interviewed on a local Chicago AM radio station and share my marketing savvy and wisdom with their audience about how I was using social media to brand my manufacturing company – nobody was doing it at that time. Also at my interview was Jason Zenger, the President of Zenger’s Industrial Supply. My company was a premier vendor who was buying industrial cutting tools from his business for years. We had never met but knew of each other. Jason was there to add to the discussion about what he was doing differently as a third-generation business owner at his company. We hit it off. Shortly after our interview aired he called me to ask if I had heard of or listened to podcasts. I said yes, I knew of that media but was not actively listening. Jason said, “I think we have a deep knowledge of our industry, we are not competitors, are highly connected to the community, have a commanding presence and no one relevant in our industry was in that space.” Suddenly a light bulb in my head went off – that a-ha moment – I had felt that feeling when I started using social. I wanted to be the trailblazer and this seemed like a fairly low-risk proposition. I agreed. The only caveat was I would only do it if it was well structured, thought out and quality was the overwhelming key. We planned for a year doing research on the average Amer

John Rossman the Managing Partner and Founder of Rossman Partners. He is a business strategist, operator, and expert on digital transformation, leadership, and business reinvention. He has consulted with many great brands including Novartis, Fidelity Investments, Microsoft, Walmart, and Nordstrom. He served as senior innovation advisor at T-Mobile and senior technology advisor to the Gates Foundation. He is an operator and builder whose love is diving into business problems and customer needs designing solutions and business opportunities.EXPERIENCE Former Amazon Executive Responsible for the launching and scaling the merchant integration team and played a key role in launching and scaling the Amazon marketplace business, which is now over 50% of all units sold at Amazon.com. Also responsible for the enterprise services business with responsibilities for Toys R Us, Target.com, NBA.com and other great brands. Media Analyst Sought after expert commentary regarding Amazon as interviewed by New York Times, CNBC, Yahoo Finance, Bloomberg, BBC, Geekwire and many others. Author Author of Big Bet Leadership: Your Transformation Playbook for Winning in the Hyper Digital Era. Releases Feb 27, 2024. Author of Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader. Author of The Amazon Way on IoT: 10 Principles for Every Leader from the World’s Leading Internet of Things Strategies. Author of The Amazon Way: Amazon’s 14 Leadership Principles. Assignments - Interim chief technology officer for the Gates Foundation - Innovation advisor to T-mobile - Interim CIO for a national retailer Speaker Keynote speaker on innovation, leadership and digital transformation. John leads workshops on a wide variety of innovation, internet of things, digital strategy, and creating a culture of agility, trial and error, scaling and accountability. His goal is to give audiences tools they can immediately use to operate differently. Advisor Rossman Partners helps it’s clients compete and win in the digital era. I work with my clients to both define strategy and create change for the organization. Bringing a broad range of expertise and trusted partners to the table, I first listen and understand, and then help create a customized approach for your situation.

With over 20 years of experience at the intersection of sales, construction, and technology, David Hernandez has built a career around leading high-performing teams, scaling businesses, and driving meaningful transformation through innovation. As Managing Director of Elecosoft North America, he leads operations, sales, marketing, and customer success while shaping go-to-market strategy and product direction to meet the evolving needs of the U.S. and Canadian construction markets. David’s focus is helping executives and organizations bridge the gaps between people, processes, and technology—delivering software solutions that connect the office, site, and workforce. By addressing these disconnects, he enables companies to improve efficiency, reduce risk, and increase profitability in a rapidly changing industry. Throughout his career, David has consistently delivered results—growing revenue, expanding customer bases, launching new products, and turning underperforming teams into top performers. He combines hands-on sales expertise with strategic leadership to align teams around growth, accountability, and operational excellence. David leads with four core values: focus on what can be controlled, help others succeed, build a meaningful legacy, and remain intentionally curious. These principles guide how he builds teams, partnerships, and solutions that create long-term impact for both customers and the industry.

Matt Guse is President of M.R.S. Machining Co., Inc. Matt Guse and his wife Vicki own M.R.S. Machining Co., Inc. was started by his father in 1986 in his garage. Matt has been in the manufacturing industry for over 30 years. Matt has also been very active in his community by serving on his local school board, he is a licensed official for both football and basketball, and serves on the Chippewa Valley Technical College Machine Tool Advisory board. Matt Guse also was part of the startup of Cardinal Manufacturing at the Eleva-Strum school by donating equipment. He continues to donate his time and expertise to this great educational opportunity on a regular basis. He is keenly interested in developing new talent and ideas for the manufacturing industry and created two patents for cutting tools that he himself developed.Matt is also an author, and you can find his book MRS Machining: A Manufacturing Story on Amazon.

Kevin is the father of the Virtual Assistant and a Silicon Valley innovator, serial entrepreneur, CEO, and futurist. He was INC Magazines’ Entrepreneur of the Year, a CNBC top Innovator of the Decade, World Economic Forum Tech Pioneer, Chair of Silicon Valley Forum, Planet Forward Innovator of the Year nominee, featured for 5 years on TechTV’s Silicon Spin, and inducted into RIT’s Innovation Hall of Fame. He has 94 worldwide patents and led pioneering work on the first cellular data smartphone (AirCommunicator), the first human-like AI virtual assistant (Portico), soundproof drywall, high R-value windows, AI-driven building management, Generative AI for QA automation, supply-chain auctions, and the window/energy retrofits of the Empire State Building and NY Stock Exchange. His upcoming book, titled The Joy Success Cycle, changes the way people act and think every day, leading to more fulfilment and life success.

Brandon Acker is CEO of Titan Abrasive Systems. Bio:I acquired Titan Abrasive from my uncle in 2013, after working with him for years learning the industry. I had two main goals in the early days. One was to keep costs low for customers by selling direct to them versus through a huge distributor network. I had seen the challenges – including the long lead times and meeting quotas versus providing the best system. Second, I wanted to solve some of the legacy industry challenges, such as blast cabinet legs that crumbled at the mere bump of a fork-lift and energy inefficient equipment. I wanted Titan blast equipment to meet the rigorous demands of companies blasting on a daily or even 24/7 basis – while providing unmatched performance benefits. The Titan team has achieved all this and more. Today, the Titan name is synonymous with rugged, high performance blast equipment that’s custom engineered to solve tough application challenges. What’s in our future? Like you, we’re navigating supply chain challenges and rising costs. We’re redesigning our media reclaim system, and want to take another look at our dust collector. We’ve begun our move into more complex application challenges in the nuclear, aerospace, and energy industries. And, we want to expand our team. But one thing will never change: You deal with us. No reps, no middlemen, no waiting weeks for an RFQ. You get intelligent engineering, product advice, and friendly customer service that can’t be beat. That’s the Titan difference.