
Ep. 73: How Social Intelligence Changes Higher Ed Marketing
From Talking Tactics by Dayana Kibilds, Safaniya Stevenson
April 28, 2026 · 52 min · Episode 73
About this episode
This episode discusses how higher education marketing can benefit from social intelligence and real-time data analysis.
Social media managers have been saying it for years: the comments section knows all. In this episode, Safaniya Stevenson sits down with Brittany Hennessy of Sprout Social to unpack why higher ed teams need to stop treating social like a content calendar and start using it as a real-time intelligence engine. From enrollment trends and student sentiment to campus reputation and revenue opportunities, they explore how universities can turn online chatter into smarter decisions. If your institution is still measuring success by likes and impressions alone, this conversation might just change the way you see social forever.
People in this episode
Host: Safaniya Stevenson
Guest: Brittany Hennessy
Topics covered
- higher education
- social media marketing
- real-time intelligence
- enrollment trends
- student sentiment
- campus reputation
Keywords
- social media
- higher education
- marketing
- intelligence engine
- enrollment
- student sentiment
- campus reputation
Mentioned in this episode
Organizations: Sprout Social
More episodes of Talking Tactics
- Ep. 75: Stop Marketing Amenities. Start Marketing Belonging · June 1, 2026 · 26 min
- Ep. 74: Breaking Records, Building Belonging: Inside UNC Charlotte’s Advancement Playbook · May 12, 2026 · 40 min
- Ep. 72: Beyond the Tagline: Building Purpose-Driven Systems · April 2, 2026 · 32 min
- Ep. 71: How Pretzels Became One of Higher Ed’s Most Memorable Enrollment Marketing Campaigns · March 17, 2026 · 32 min
- Ep. 70: Fun, Strategy & Fur: Rethinking Mascot Rebranding in Higher Ed · March 3, 2026 · 30 min
- Ep. 69: Collaborate, Curate, Consolidate: Fordham’s Approach to Smarter Student Programming · February 17, 2026 · 31 min
Explore listener stats, chart rankings, contacts and more on the Talking Tactics podcast page.