Tony Allen: Restoring Relations with the NHS

About this episode

Tony Allen discusses the role of mediation in restoring relations and trust within the NHS.

CEDR Mediator Tony Allen discusses how mediation and the NHS Resolution Scheme can help to restore relations and trust with patients and claimants. Video Contents: 00:00 - People are afraid to be ill again because they've stirred the pot 00:13 - Rebuilding a relationship 00:23 - Acknowledging that someone who has been let down, has a voice and the right to be heard 00:33 - Making sure that steps have taken place to ensure there is no repeat and that lessons have been learned #cedr #mediation #clinical #medical Watch the video here: https://youtu.be/Anbhh0gyasQ

People in this episode

Guest: Tony Allen

Topics covered

• mediation
• NHS
• patient relations
• trust restoration

Keywords

• CEDR
• NHS Resolution Scheme
• clinical mediation
• medical disputes

More episodes of The Better Conflicts Audio Experience

• Beyond Wealth Series Episode 2 - Co-Facilitation in Action · April 30, 2026 · 32 min
• Beyond Wealth Series Episode 1 - Co-Mediation in Family Business Disputes · April 30, 2026 · 38 min
• Joanna Page - A Career Retrospective · November 11, 2025 · 38 min
• CEDR-Accredited Mediator Spotlight: David Wilson · September 24, 2025 · 26 min
• CEDR & Linklaters Workplace Activism Thought Leadership · December 9, 2024 · 33 min
• How Ombuds Services can help Resolve Organisational Conflict · October 17, 2024 · 1h 20m