Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling

About this episode

Adrian Swinscoe joins Roman Trebon to discuss how data and customer stories can enhance customer experience.

Send us Fan Mail Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins Roman Trebon to deliver a masterclass on how real, actionable data combined with firsthand customer stories can transform your CX from good to unforgettable. Learn why "going to the gemba" (that’s Japanese for “go see where the work happens”) can be the secret weapon in your customer success playb...

People in this episode

Host: Roman Trebon

Guest: Adrian Swinscoe

Topics covered

• customer experience
• data storytelling
• customer success
• CX transformation
• actionable insights

Keywords

• customer experience
• data
• storytelling
• CX
• Adrian Swinscoe
• Roman Trebon
• Punk CX
• How to Wow

Mentioned in this episode

Books & works: Punk CX, How to Wow

Places: Japan

More episodes of The Customer Success Playbook

• Customer Success Playbook - Final Episode with Kevin and Roman · December 22, 2025 · 37 min
• Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI · August 29, 2025 · 10 min
• Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys · August 20, 2025 · 9 min
• Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation · July 25, 2025 · 21 min
• Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong? · July 16, 2025 · 12 min
• Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials · July 7, 2025 · 9 min