Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials

About this episode

Gayle Gorvett discusses the essentials of AI governance and ethical frameworks for businesses.

Send us Fan Mail Ready to navigate the complex world of AI governance without getting lost in legal jargon? This episode delivers a masterclass in building ethical AI frameworks that actually work for your business. Global tech lawyer and fractional general counsel Gayle Gorvett breaks down the essential guardrails every company needs before diving headfirst into AI implementation. From her work with Duke University's AI working groups to real-world enterprise applications, Gayle reveals why ...

People in this episode

Hosts: Kevin Metzger, Roman Trebon

Guest: Gayle Gorvett

Topics covered

• AI governance
• ethical AI frameworks
• legal aspects of AI
• business implementation
• technology

Keywords

• AI governance
• ethical AI
• legal jargon
• business frameworks
• technology implementation

Mentioned in this episode

Organizations: Duke University

More episodes of The Customer Success Playbook

• Customer Success Playbook - Final Episode with Kevin and Roman · December 22, 2025 · 37 min
• Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI · August 29, 2025 · 10 min
• Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys · August 20, 2025 · 9 min
• Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling · August 11, 2025 · 8 min
• Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation · July 25, 2025 · 21 min
• Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong? · July 16, 2025 · 12 min