AI For Superhuman Customer Support | Ryan Wang

About this episode

Ryan Wang discusses the role of AI in enhancing customer support and workforce planning.

Hey CX Nation, In this week's episode of The CXChronicles Podcast #278, we welcomed Ryan Wang, Co-Founder & CEO of Assembled based in San Francisco, CA. Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. Assembled automatically resolves millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Their mission is to elev...

People in this episode

Guest: Ryan Wang

Topics covered

• AI
• customer support
• workforce planning

Keywords

• Assembled
• customer-facing AI agents
• staffing optimization

Mentioned in this episode

Products: Assembled

Books & works: The CXChronicles Podcast #

Places: San Francisco, CA

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