Building All-in-One Customer Insight & Action Platform | Dave Rennyson

About this episode

In this episode, Adrian interviews Dave Rennyson about the SuccessKPI platform and its impact on customer service.

Hey CX Nation, In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area. SuccessKPI is an on-demand insight and action platform that removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Eur...

People in this episode

Guest: Dave Rennyson

Topics covered

• customer insight
• customer service
• technology
• business management

Keywords

• SuccessKPI
• customer experience
• BPO
• contact centers

Mentioned in this episode

Products: SuccessKPI

Books & works: The CXChronicles Podcast #

Places: Washington, DC, the United States

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