Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099

About this episode

In this episode, Alex Turkovic demonstrates how to use ChatGPT in voice mode to create an internal chatbot for product and engineering teams.

In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineering that’s trained on CX call transcripts stored in Gong, so teams can ask targeted questions (“What’s frustrating customers in Module X?”) and get instant, concise answers with deep links back to the exact call moments. You’ll hear how I frame the problem, push the model to a...

People in this episode

Host: Alex Turkovic

Topics covered

• automation
• ChatGPT
• customer experience
• internal chatbot
• AI in business

Keywords

• ChatGPT
• automation
• customer experience
• internal chatbot
• AI

Mentioned in this episode

Organizations: Gong

Products: ChatGPT

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