96. AI Native Ops, How Brex Rebuilt Operations

96. AI Native Ops, How Brex Rebuilt Operations

From The Operations Room: A Podcast for COO’s by Bethany Ayers & Brandon Mensinga

March 19, 2026 · 52 min · Season 2 · Episode 96

About this episode

The episode discusses how Brex rebuilt its operations with a focus on AI Native Ops, featuring insights from COO Camilla Matias.

In this episode we discuss: AI Native Ops, How Brex Rebuilt Operations. We are joined by Camilla Matias, COO at Brex. Love The Operations Room? Please support us by rating and reviewing it here . We chat about the following: What actually breaks first when a company scales: people, process, or structure—and how do you know? How do you build operational rigour without killing speed and culture in a fast-growing business? What does “good onboarding” really look like beyond just paperwork and checklists? When tools or systems fail—how do you know if it’s the software or your implementation? What’s the difference between building processes for today vs. building systems that scale for the next 12–24 months? References https://www.linkedin.com/in/camilla-matias-06345a105/ Biography Camilla Matias Morais is the Chief Operating Officer at Brex, where she leads global operations and drives the company’s execution and scale. She joined Brex in 2018 as Head of Finance and has since held multiple leadership roles, including VP of Finance and SVP of Global Operations, before becoming COO in 2024. During this time, she has played a key role in building the systems and structures that support…

People in this episode

Hosts: Bethany Ayers, Brandon Mensinga

Guest: Camilla Matias

Topics covered

  • AI Native Ops
  • Operations Management
  • Scaling Businesses
  • Onboarding Processes
  • Operational Rigor
  • Software Implementation

Keywords

  • Brex
  • AI Native Ops
  • operations
  • scaling
  • onboarding
  • software implementation
  • business processes

Mentioned in this episode

Organizations: Brex, The Kraft Heinz Company, Victoria Capital Partners

Places: Instituto Tecnológico de Aeronáutica

More episodes of The Operations Room: A Podcast for COO’s

Explore listener stats, chart rankings, contacts and more on the The Operations Room: A Podcast for COO’s podcast page.