Why “Brilliant at the Basics” Wins in Modern Dining
About this episode
Nick Kennedy and Greg Root discuss the importance of mastering the basics in the restaurant industry.
Nick Kennedy and Greg Root, co-owners of Defined Hospitality, break down how they scaled a seven-concept restaurant group without losing sight of what matters most: the basics. From reading guest body language to something as simple as whether the trash can is placed correctly, they explain how small details reveal bigger operational standards. It’s a candid look at building authentic concepts, developing people from within, and why doing the fundamentals exceptionally well still wins in mode...
People in this episode
Guests: Nick Kennedy, Greg Root
Mentioned in this episode
Organizations: Defined Hospitality
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