The problem with having more choice

About this episode

This episode discusses the impact of having too many choices on customer satisfaction and business strategy.

There's a great line from the book "The paradox of choice" by Barry Schwartz - “The more options we have, the less satisfied we are with whatever we choose.” I was drawn to it recently when I was getting a coffee and some breakfast in Belfast - the choices we make and what influences them. Location, price, familiarity, curiosity, recommendation - whatever motivates you puts pressure on the business owner to not only get it right first time but to keep getting it right, then changing, then going again all the while watching out for rising costs in produce, energy and the ever-decreasing attention span of humans - both staff and customers. I have watched on as SEED have taken their successful, food-outlet business into the world of high value content, via social media, email and events. If you are not familiar with them, check out their places in Dungannon and Lisburn Road - also their social media content SEED People on instagram and the brilliant content from chef, StevieB.

Topics covered

• choice
• satisfaction
• business strategy
• customer behavior

Keywords

• paradox of choice
• Barry Schwartz
• SEED
• social media
• customer attention

Mentioned in this episode

Products: coffee, breakfast, SEED

Books & works: The paradox of choice

Places: Belfast, Dungannon

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