Taming the messy middle with Nigel Walsh on intelligent insurance workflows and AI transformation
From Unstructured Unlocked by Indico Data by Indico Data
October 24, 2025 · 35 min · Episode 78
About this episode
Nigel Walsh discusses how AI is transforming the insurance industry by improving workflows and managing complexity.
The next great transformation in insurance isn’t about modernization. It’s about orchestration. On the most recent episode of Unstructured Unlocked , we sat down with Nigel Walsh, Global Head of Insurance at ServiceNow, to explore how AI is reshaping the industry from the inside out. From taming the “messy middle” to empowering people through intelligent workflows, Walsh shares how carriers can turn complexity into agility.
People in this episode
Host: Indico Data
Guest: Nigel Walsh
Topics covered
- insurance
- AI transformation
- workflows
- orchestration
- agility
Keywords
- insurance
- AI
- workflows
- transformation
- orchestration
- agility
- Nigel Walsh
Mentioned in this episode
Organizations: ServiceNow
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