A Well-Designed Business® | Interior Design Business Podcast

Today with Audrey Faust: You can be very good at making money and still avoid looking at what happens to it once it comes into your business. That’s the tension at the center of LuAnn’s conversation with returning guest Audrey Faust, MBA, The Manifesting CFO. Audrey works with multi-six and seven-figure women business owners who may be generating significant revenue while still struggling to understand their profitability, pay themselves appropriately, or feel confident making financial decisions. And sometimes, the problem isn’t simply knowing which report to pull. Audrey explains how our beliefs and experiences around money can influence the way we price, spend, save, grow, and even how willing we are to look at our own financial information. She shares the story of one interior designer who had been in business for 20 years and was approaching seven figures in revenue, yet was barely making a profit and barely paying herself. Her belief? She should know this by now. But how would she know if no one ever taught her? LuAnn and Audrey explore the connection between money mindset and financial management, why more sales may not solve a profitability problem, and what changes when you stop avoiding your numbers and start using them to make informed business decisions. They also discuss Audrey’s Manifest, Manage and Multiply Money approach, why an underlying money story can feel like having one foot on the gas and one foot on the brake, and why understanding your numbers is not about judgment. It is about having the information you need to lead your company. Because running a profitable business is a skill set. And like every other skill you’ve developed as a designer or window treatment professional, it can be learned. What you’ll hear in this episode: Why strong revenue does not necessarily mean you have a profitable business The difference between earning money for the work you perform and being rewarded for owning the company How money beliefs can influence pricing, growth and financial decisions Why avoiding your financial reports does not change what is happening in the business How understanding your numbers can help you make better decisions about pricing, clients, hiring and growth Audrey’s free monthly Where Is All My Money Going? event for business owners ready to become more comfortable with their P&L More about Audrey Faust Audrey Faust, MBA is The Manifesting CFO, a CFO strategist who works with financially phobic women business owners at the multi six and seven figure level. Her clients consistently grow their profit between 20-100%, but the transformation they talk about most is finally feeling safe enough to look at their numbers and having the confidence and clarity to lead like the CEO of their business. She is a 2x Amazon bestselling author and host of the Manifest, Manage and Multiply Money podcast. Connect with Audrey Faust Facebook Instagram LinkedIn Podcast: Apple Spotify THE CEO MONEY REWIRE YOU ARE SAFE WITH YOUR NUMBERS Connect with LuAnn Nigara: LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ What’s new with LuAnn Nigara: ⁠⁠⁠⁠⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Boardroom for Creatives⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Book 3: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠⁠⁠

Today with Melanie Zaelich: You invested in your website. You took SEO seriously. You may even have professionals managing your SEO and Google PPC, and people regularly tell you, “I found you online.” That’s good. Keep doing it. But the way potential clients search is changing, and strong SEO is no longer the whole conversation. In this episode of A Well-Designed Business®, LuAnn Nigara sits down with interior designer, branding strategist, and SEO educator Melanie Zaelich to unpack SEO, AEO, GEO, and what AI-driven search means for interior designers and other established business owners. Melanie explains why SEO remains the essential foundation, while Answer Engine Optimization and Generative Engine Optimization add new considerations for how your website communicates your expertise. It is no longer enough to think only about whether Google can find your website and understand what services you offer. As consumers increasingly use AI to ask questions, solve problems, and find businesses, your online content also needs to answer the questions they are asking and demonstrate what your company genuinely knows. Melanie and LuAnn discuss how customer search behavior is changing, why asking ChatGPT about your own company is not the same as testing whether a potential client can discover you, and how years of experience, proprietary processes, frequently asked questions, and professional judgment can become valuable online content. They also explore the connection between AI search and intellectual property, including why businesses should clearly identify and establish the processes, systems, and expertise they want to be known for. The baseline for being found online is evolving. If you were the business owner who understood early that having a website wasn't enough, and later understood that investing in SEO mattered, this episode asks an important question: Are you still paying attention to what comes next? More About Melanie Zaelich: Melanie Zaelich is an award-winning interior designer, branding strategist, and SEO educator with more than 30 years of experience in advertising, branding, and marketing. From big agencies to her own interior design business. She is the founder of Happy Place Interiors, The Designer’s Blueprint, and Modern Search Studio, and creator of the Modern Search Factors™ Framework. After using SEO to grow her own interior design business, Melanie began teaching creative entrepreneurs how to become more visible, credible, and relevant online. Today, she is especially passionate about the rapidly changing world of AI and helping business owners understand how tools like ChatGPT are interpreting, recommending, and talking about their brands. In addition to continuing to scale her interior design firm, she is also focused on teaching AI visibility, SEO, digital reputation, and helping business owners proactively protect their brand, messaging, and intellectual property as search moves into the AI era. Connect with Melanie Zaelich: Happy Place Interiors Website The Designer's Blueprint Website Modern Search Studio Website Connect with LuAnn Nigara: LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠ LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠ Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠ What’s new with LuAnn Nigara: ⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠ ⁠⁠Boardroom for Creatives⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠. Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠ Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠ Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠ Book 3: ⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠ Other Shows Mentioned: Episode 1039Melanie Zaelich: Consultation-Only Interior Design: How to Set Boundaries and Avoid Scope Creep

Today With LuAnn Nigara: AI can hallucinate. It can give you information that is flat-out wrong. But what happens when AI gives you a really good answer? In this What Would Lu Do episode, LuAnn Nigara explores a more subtle risk of using AI in your interior design business: getting an accurate, intelligent, well-researched answer to a question that wasn't the right question to begin with. Through examples from her own work with AI, including a lesson involving designer Megan Moulton, a real Chairman of the Board client evaluating a significant marketing investment, and an AI-generated answer about interior design profitability, LuAnn shows where experience and business judgment still matter. You'll hear why more information isn't the same as more experience, how AI can move from observation to diagnosis without enough evidence, and why a mathematically attractive ROI doesn't necessarily make an investment a smart business decision. LuAnn also explains what to do when you don't yet have the experience to recognize what you're missing, including when it makes sense to borrow the expertise of someone who does. AI can research, organize, compare, analyze, and help you move faster. But somebody still has to sit in the CEO chair. That somebody is you. Connect with LuAnn Nigara: LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠ What’s new with LuAnn Nigara: ⁠⁠⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠⁠⁠ ⁠⁠⁠⁠Boardroom for Creatives⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Book 3: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠⁠ Other Shows Mentioned Episode 455: Megan Molten: Another Side Hustle Success Story Episode 677: Megan Molten: To Succeed, Focus on Your Why Episode 1230: What Would Lu Do?: Are You Disqualifying Leads Too Soon?

Today With LuAnn Nigara: Qualifying leads is good business. But the qualification strategy that makes sense when your interior design firm is booked several months out may not make sense when your pipeline has room or your sales skills still need strengthening. In this What Would Lu Do episode, LuAnn challenges you to look at whether your qualification process reflects the business you actually have today. Because there is an important difference between knowing a prospect isn't right for your firm and assuming they aren't based on limited information. Using lessons from more than 40 years of selling at Window Works, LuAnn explains why “not qualified in” is not the same as “qualified out,” and why an imperfect answer on an inquiry form may deserve another question before you make the decision. You'll also hear LuAnn's distinction between sales practice and sales scrimmages. You can practice your questions, explain your services, and rehearse saying your fees. But a live prospect doesn't know your script. That's where you learn to listen, respond in real time, explain your value, talk about money, and confidently recognize when the answer really is no. LuAnn also shares a practical 90-day assignment to help strengthen your discovery-call skills and asks one important question to consider the next time you're tempted to immediately disqualify an inquiry: Do I actually know that yet? Connect with LuAnn Nigara: LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠ LuAnn’s ⁠⁠⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠⁠⁠ Like Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠⁠⁠ What’s new with LuAnn Nigara: ⁠⁠RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT⁠⁠ ⁠⁠⁠Boardroom for Creatives⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠. Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠ Audiobook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠⁠⁠ Book 2: ⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠⁠⁠ Book 3: ⁠⁠⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠ Other Shows Mentioned #316 WTFP What Would Lu Do?: How to Qualify Leads Without Disqualifying Your Future Revenue Episode 1229: MBA: The Discovery Call: Listen, Learn, Then Lead

Today with Kelly Finley: Kelly Finley built the firm you're told to want. Nine people. Two offices, one in California and one in Georgia. Major projects, press, a team that could run circles without her in the room. From the outside, she'd made it. Then her husband's job moved the family to Georgia, and the model that got her there started costing her more than it gave back. The distance between offices. The team changes that came with distance. The quality control that got harder to hold onto from three time zones away. Kelly had to sit with a question a lot of designers avoid asking once they've already built something big: is this actually what I want, or is it just what I built? Her answer wasn't dramatic. It was a decision, made in stages, to bring the firm back down to a lean, senior team, and to know her numbers well enough to trust the decision. She talks about what it costs to keep a firm open every month, why she used AI to reshape a six figure role instead of hiring someone new to do the same job the same old way She also talks about Joy Street Initiative, the nonprofit she runs alongside her design firm, renovating spaces in women's and children's shelters with the same care she'd bring to a client's living room. This year marks 15 years in business, and she's launching a campaign called 15 Spaces to raise $150,000 for that work. To learn more about that go to joystreetinitiative.com This is a conversation about what happens when you've already proven you can build the big version, and you decide better matters more than bigger. Listen in and hear how she's doing it. More About Kelly Finley: Kelly Finley is the founder of Joy Street Design, a nationally-acclaimed interior design firm, and Joy Street Initiative, a nonprofit transforming spaces for women and children in crisis. She also co-hosts Hustle Adjacent, a podcast about designing the life you actually want to live. Known for bold color, joyful spaces, and an unapologetic approach to living well, Kelly doesn’t just design beautiful rooms. She’s proof that you can build a life of purpose, success, and pleasure without compromise. Connect with Kelly Finley: Website Joy Street Initiative Instagram  Facebook  Pinterest Connect with LuAnn Nigara: LuAnn’s ⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠ LuAnn’s ⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠ Like Us: ⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠ What’s new with LuAnn Nigara: RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT ⁠Boardroom for Creatives⁠ ⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠. Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠ Audiobook: ⁠⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠⁠ Book 2: ⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠⁠ Book 3: ⁠⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2 Other Shows Mentioned: Episode 1144: BEST OF: Marianna Zimmerman: It’s Never Too Late to Design Your Life Episode 1203: Madelaine Mayer: The Interior Designer Who Spent 20 Years as an Architect Before Choosing Joy

Today with Eileen Hahn Welcome to A Well-Designed Business, it’s Power Talk Friday! Today, Luann and her guest, Eileen Hahn, dig into how to scale your design business from 2 million to 5 million. Going from 2 to 5 million is not easy, and it does not happen by accident. Intentional is the name of the game when scaling at this level. Who better to take us through that than Eileen? She’s the HR whisperer from LuAnn’s first Power Talk Friday Experts book. Eileen was with us all at LuAnn Live and she also has a chapter in LuAnn’s upcoming second Power Talk Friday Experts book, as well. Oh, and did you know that LuAnn and Eileen are COUSINS? Tune in to their conversation for expert advice on hiring, retaining, and scaling, and be amazed as Eileen takes this overwhelming task of scaling and breaks it down into a simple (not easy, simple) to-do list! Eileen Hahn is a leadership consultant who works with firms like Anheuser-Busch, Ericson Worldwide, General Motors, Legoland, San Diego Padres, and interior design firms, as well as smaller entrepreneurial firms. She teaches leaders in these organizations how to hire and lead exceptional employees who bring fire and energy to their work, achieve high levels of performance, and generate financial results. Eileen’s work has improved productivity, profitability, and employee work passion. It has also brought the employees joy, peace, purpose, and prosperity. Show Highlights: Create a compelling vision statement that defines your firm. Make it something your team can get excited about and feel proud to be a part of. Then take that vision and get real with it – set a monetary goal. Now, back up that financial goal with a sales strategy. It’s human nature to just hope you’ll hit your goal. But just hoping isn’t going to get you where you want to go. To hit your dollar amount goal, you must dedicate considerable time to developing your sales strategy. Dissect your business. Think about: What has worked before? Can this take us to the next level, or is this activity maxed out? What am I going to do differently to scale? Eileen breaks down the overwhelming task of scaling and breaks it down into these simple steps: What do I like doing? What am I good at doing? What market segment do I enjoy working in? Each year you should spend a minimum of 2-3 days of strategic analysis and planning for your business. Quarterly planning is even better! The world is changing and so is business, so we must keep on eye on what is working and plan for new strategies. Understand where you are as the business owner, what you need, and where you see yourself so that you can set yourself up for success with the right people. Eileen shares hiring considerations and tips. If you’re thinking about growth, recognize this time as the last opportunity you’ll have to assess whether each person on your team fits and is utilizing their strengths and skills. Eileen has put in the work for you on preparing Interior Design Firm Hiring Toolkits for hiring Exceptional Designers, Design Assistants, Expediter/Purchasers, Bookkeepers, and Office Administrators. The investment is $297 for each role, or purchase the bundle for a discounted price! Connect with Eileen! Eileen’sWebsite Eileen’s Instagram Eileen’s LinkedIn Eileen’s Interior Design Firm Hiring Toolkits Eileen’s Email Connect with LuAnn Nigara: LuAnn’s ⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠ LuAnn’s ⁠⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠⁠ Like Us: ⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠⁠Podcast⁠⁠⁠⁠⁠⁠ What’s new with LuAnn Nigara: RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT ⁠Boardroom for Creatives⁠ ⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠ Other shows mentioned #363 Eileen Hahn #364 Janelle Photopoulos #127, #388, #549 Corey Damen Jenkins #130, #215 Kate O’Hara #64, #492 Laura Umansky

Today With Jennifer Tokatyan: Today on A Well-Designed Business, I speak with Jennifer Tokatyan, leadership consultant and partner with Eileen B Hahn. With over 20 years of experience, Jennifer shares her proven 7-step framework for building strong company culture that drives team performance and business growth. Don’t miss information about her upcoming LuAnn University course, “Build an Exceptional Team that Gets Results,” starting January 2025. LuAnn Nigara and Jennifer Tokatyan’s Ah-Ha Moments “Culture matters the moment you have another human being you are interacting with because you are now interdependent on them to execute on the very things you are trying to deliver,” – Jennifer Tokatyan “Once you clarify yourself as the leader and you exemplify that and are consistent, the whole team will follow. And the ones who don’t, you can show them the door,” – LuAnn Nigara More About Jennifer Tokatyan Jennifer Tokatyan is a leadership consultant and a consulting partner with Eileen B Hahn. Jennifer has over 20 years of experience in small and large organizations across multiple industries in public, private and nonprofit sectors. She has worked with and for Fortune 500 companies as well as fast-paced entrepreneurial start-ups and Founder-led companies including interior design, hospitality, real estate, apparel, retail, manufacturing, non-profit and more. Jennifer provides leadership, talent optimization, organizational development, strategic HR consulting and coaching to organizations seeking to grow their people and business, deliver on their brand promise, create the culture and environment where its people flourish and achieve exceptional results. She has several active interior design clients across the United States and was on the expert panel at LuAnn Nigara’s Power Talk Friday at High Point Market in October, 2022. Connect with Jennifer Tokatyan Website LinkedIn What’s new with LuAnn Nigara RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT ⁠Boardroom for Creatives⁠ ⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows: AWDB #68: Chad James- “Think Forward” – Employee Management

Today With Robyn White: We all know that marketing matters. But so often when I’m talking to newer designers, I realize that marketing is misunderstood—especially when it comes to the luxury client. My guest today, Robyn White, understands that. Today, she’s here to talk about what marketing really is, how marketing for the luxury client is unique, and how to incorporate your personality and story into your messaging. Pick It Apart [2:26] Robyn and LuAnn reflect on what marketing really means. [6:54] Robyn explains the difference in marketing to a luxury client. [15:54] LuAnn and Robyn discuss how important it is for your website to show what makes you unique. [27:43] Robyn explains how to convey luxury through your website. [43:14] Robyn and LuAnn reflect on how important your website is. LuAnn Nigara and Robyn White’s Ah-Ha Moments “The more marketing you do, the more you’ll start to realize that people don’t care that much about what you’re trying to sell to them, because it’s not about them. When you turn the tables and make your marketing about how you help them and what problems you solve, they become interested.” – Robyn White “If I can read a page on your website and I can substitute any person’s name for this because there’s nothing so specific that is only you, then you haven’t done your job in explaining who you are or what it’s like to work with you.” – LuAnn Nigara More About Robyn White: Robyn White is the owner and founder of RDW Design Studio, a boutique website design studio located on Cape Cod, MA. Robyn offers a refined website design experience for clients who value quality and want a strategic, sophisticated and simple website designed so they can book more premium clients. Robyn specializes in helping interior designers, architects, stagers and organizers elevate their website so it reflects the high-quality work they provide and so their business has the online home it deserves. Through her impactful and strategic website design, she positions her clients as the premium choice by making the right first impression online. She helps her busy clients go from overwhelmed to overjoyed with their websites by taking care of all the techie stuff without the techie talk. Through her supportive, streamlined and stress-free design process, Robyn designs websites that are not just beautiful, but allow her clients to show up online with confidence and attract their ideal clients. Connect with Robyn White Website Instagram Facebook  LinkedIn Get a Freebie! What’s new with LuAnn Nigara RSVP to the 10th Birthday Party for A Well-Designed Business Podcast in HPMKT ⁠Boardroom for Creatives⁠ ⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠ Audiobook: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠ Book 2: ⁠A Well-Designed Business – The Power Talk Friday Experts⁠ Book 3: ⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s ⁠Website⁠ LuAnn’s ⁠Blog⁠ ⁠Power Talk Friday⁠ Like Us: ⁠Facebook⁠ | Tweet Us: ⁠Twitter⁠ | Follow Us: ⁠Instagram⁠ | Listen Here: ⁠Podcast Other Shows Mentioned: #466: Power Talk Friday: Nicole Heymer: You’ve Defined Your Brand…Now What? #174: Power Talk Friday- Fred Berns- Own Your “Only” Word & Tips to Discover Yours #159: Power Talk Friday – Nancy Ganzekaufer – How To Get Confident & Clear on What You Offer #841: Power Talk Friday – Nancy Ganzekaufer – The Profit Insiders for Interior Designers.

Today with Deborah Rosenberg: What happens when your personal beliefs become part of the way you run your business? In this Best Of episode of A Well-Designed Business®, LuAnn sits down with Deborah Rosenberg, principal of DiMare Design, to talk about her decision to build a design firm committed to humane, cruelty-free interiors. Deborah’s approach grew out of her own evolving awareness of how animal-derived materials are produced. Eventually, she began looking at the leather, wool, down, and other materials she was specifying professionally and asking herself a bigger question: If these choices no longer aligned with her personal values, why would she continue making them in her business? That decision ultimately became a defining part of her firm. LuAnn and Deborah explore what it means to take a deeply held belief and allow it to influence your business model, your sourcing decisions, and the clients you attract. They also discuss an important lesson for every interior designer, whether or not humane design is part of your own philosophy: Having a clearly defined point of view does not necessarily limit your opportunities. Done thoughtfully, it can distinguish your firm and establish you as the expert for the clients who are looking for exactly what you do. This conversation is a reminder that your core values are not words you choose for your website. They are standards that should help you make decisions about how you operate, what you offer, and what you are willing to stand behind. What’s new with LuAnn Nigara: ⁠Boardroom for Creatives⁠ ⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠here⁠. Purchase LuAnn’s Books Here: Book 1: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠ Audiobook: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠ Book 2: ⁠A Well-Designed Business – The Power Talk Friday Experts⁠ Book 3: ⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠ Connect with LuAnn Nigara: LuAnn’s ⁠Website⁠ LuAnn’s ⁠Blog⁠ ⁠Power Talk Friday⁠ Like Us: ⁠Facebook⁠ | Tweet Us: ⁠Twitter⁠ | Follow Us: ⁠Instagram⁠ | Listen Here: ⁠Podcast

Today with Mae Reedy, Abigail Kahan & Jennifer Arteaga: Three interior designers. Three multi-million dollar firms. Jennifer Arteaga, Mae Reedy, and Abigail Kahan all built their businesses in under 10 years, and not one of them stopped hitting growing pains once the revenue got big. In this Overheard episode, LuAnn sits down with all three to talk about what actually gets hard once you're running a firm beyond the $5 million mark. Fee structures and profit margins that look nothing alike but all work. Mae's year of building her first org chart, which she compares to giving birth to a whole different company. The client boundary conversation you have to be willing to have once you're serving executive-level clients. And the shift from doing the work yourself to running the room, which changes everything about how you lead. If you're earlier in your business and think it gets easier once you hit a number, this conversation will change your mind. It gets harder. Just differently. What’s new with LuAnn Nigara: ⁠Boardroom for Creatives⁠ ⁠⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠here⁠. Purchase LuAnn’s Books Here: Book 1: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠ Audiobook: ⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠ Book 2: ⁠A Well-Designed Business – The Power Talk Friday Experts⁠ Book 3: ⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2⁠ Connect with LuAnn Nigara: LuAnn’s ⁠Website⁠ LuAnn’s ⁠Blog⁠ ⁠Power Talk Friday⁠ Like Us: ⁠Facebook⁠ | Tweet Us: ⁠Twitter⁠ | Follow Us: ⁠Instagram⁠ | Listen Here: ⁠Podcast⁠ Other Resources Mentioned: Sandra Funk's Interior Design Standard MrSteam's Virtual Spa Tool The Boardroom for Creatives Other Shows Mentioned: Episode 1210: What Would Lu Do: The Discount Lie ⁠Episode 1200⁠⁠: SPONSORED SHOW: Mr. Steam: Optimize Wellness Design with Steam Showers Built for Performance⁠

Today with Sandra Funk: Every business owner is one bad month away from finding out what their business is actually built on. This year, Sandra Funk found out. Her mom got sick. Two surgeries down, more to go. Her daughters started needing her in a different way. And in the middle of all of it, Sandra learned her own thyroid had been failing her for years, dismissed as just getting older. It was, in her words, everything happening at once, with no gap in between to catch her breath. This isn't a business episode. It's Sandra and me talking the way we'd talk if you pulled up a chair at our table at Market, about what it actually looks like to run a company through a season you didn't choose and can't control. Here's what I want you to listen for. Sandra pulled back. She stepped away from High Point, from Design Zips, from being the one out front all the time. But she never stepped away from the Interior Design Standard. It kept running, because none of it lived only in her head. The design agreement, the project timeline, the fee calculator, all of it was already written down, built years earlier out of her own hard season, the one she calls her dark night of the soul in an Atlanta airport. [LINK: episode 520] That's the throughline of this conversation. The season will come, for all of us. The question this episode asks is whether your business is something you have to hold up personally, or something that can hold itself up while you take care of what actually matters. If you want the two other stories I bring into this conversation, go back to [LINK: episode 1043] with Kristin Bartone, and [LINK: episode 1010], the Overheard episode with Robin Burrill and Antonio Deloatch, both circling the same idea from a different angle. Sandra, I love you. And to the rest of you, come listen to this one. It might be the permission you didn't know you needed. More About Sandra Funk: Sandra Funk is the founder and CEO of the boutique interior design firm, House of Funk. After 20 years as a luxury designer, Sandra is now a business strategist deeply rooted in empowering and educating design entrepreneurs. With her turnkey approach, she welcomes designers into her inner circle, sharing her proven process for a balanced, joy-filled and wildly profitable design firm. Connect with Sandra Funk: Website What’s new with LuAnn Nigara: Boardroom for Creatives ⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠e: ⁠⁠⁠⁠⁠⁠Podcast Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠. Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠ Audiobook: ⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠ Book 2: ⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠ Book 3: ⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s ⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠ LuAnn’s ⁠⁠⁠⁠⁠⁠Blog⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Power Talk Friday⁠⁠⁠⁠⁠⁠ Like Us: ⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠ | Tweet Us: ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠ | Follow Us: ⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠ | Listen Here: ⁠⁠⁠⁠⁠⁠Podcast Other Shows Mentioned: Episode 02: The Importance of Systems for a Profitable Interior Design Business With Sandra Funk Levy Episode 145: Sandra Funk of House of Funk: Why and How She Re-Branded her 10 Year old Firm Episode 520: Power Talk Friday: Sandra Funk: The Interior Design Standard is Here! Episode 585: Sandra Funk: Helping Designers Improve Their Business Systems Episode 660: Sandra Funk: Level Up Your Business Through Mentorship, Coaching, and Classes. Sponsored Show: “Interior Design Standard” Episode 753: Sandra Funk: How to Grow a Thriving Luxury Interior Design Business Episode 801: Power Talk Friday: Sandra Funk: How Mistakes and Obstacles Led to Growth & Transformation Episode 845: Power Talk Friday: Sandra Funk: Stop Apologizing and Start Communicating Episode 895: Power Talk Friday: Sandra Funk: The Millionaire Mindset for Interior Designers Episode 986: Power Talk Friday: Sandra Funk: Boundaries and Expectations are a Few of My Favorite Things Episode 1010: Overheard: Developing Resilience in Interior Design Business Leadership with Antonio Deloatch Jr, Sandra Funk and Robin Burrill Episode 1068: Power Talk Friday: Sandra Funk: How “Sleeping in Your Guest Room” Can Make You RICH Episode 1043: Kristin Bartone: Pivoting Your Interior Design Business When Life Throws You Curveballs Episode 1010: Overheard: Developing Resilience in Interior Design Business Leadership with Antonio Deloatch Jr, Sandra Funk and Robin Burrill Episode 1118: Sponsored Show: Jamie Gasparovic: Why I Invested in the Interior Design Standard

Today with Liz Lidgett: Art is one of the most overlooked ways designers can elevate a project and expand their own margin, and most designers are sourcing it the hard way. In this episode, LuAnn sits down with Liz Lidgett, gallerist, art advisor, and author, to talk about what actually happens on the business side of a gallery, and how designers can work with one the smart way. Liz breaks down how trade programs are structured, what questions to ask before you trust a gallery with a client's project, and the hidden costs that can quietly eat into a client's budget if you don't ask about them upfront. This conversation reframes art sourcing from a task you dread to a part of the business you can actually profit from, as long as you understand the math and let the expert do the sourcing. What you'll learn: How gallery trade programs are typically structured, and why the discount should come from the gallery's side, not a markup on the client's price The exact questions to ask before you send a gallery your first project, references, national versus local reach, artist roster and aesthetic fit The hidden costs in art sourcing that catch designers off guard, framing, installation, shipping Why a 15 to 20 percent commission changes how much of your own time should go into sourcing How to let a gallery's expertise work for you instead of spending hours playing curator yourself More About Liz Lidgett: Liz Lidgett is an art advisor, author and gallery owner. As founder of Liz Lidgett Gallery and Design, she works with people to find the perfect piece of art for their style, space, and budget.  Representing over 75 artists from around the world, she has a passion for making the art world accessible. Her book, Art for Everyone, will be published by Simon Element (Simon and Schuester) on April 21, 2026. Liz has also been a contributor for many national publications, working with brands like Better Homes and Gardens, Martha Stewart, and Apartment Therapy. She lives in Des Moines, IA, with her husband, Nick Renkoski, their children, Rocky and Effie, and their ever-expanding art collection. Connect with Liz Lidgett: Website Instagram  Facebook  Pinterest What’s new with LuAnn Nigara: Boardroom for Creatives ⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara: LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Resources Mentioned: Liz’s Book: Art For Everyone Other Shows Mentioned: Episode 1182: Sponsored Show: Studio Kasa, How to Source Art That Elevates Your Projects and Increases Your Profit

Today with Megan Reilly: Today with Megan Reilly, co-founder and owner of WestEdge Design Fair, LuAnn dives into why designers at every level should stop treating trade shows as shopping trips and start using them as real business development tools. Megan has spent her career on every side of the industry event world, from the Merchandise Mart to Marketing Director of NeoCon and the Architectural Digest Home Design Show, to launching her own show on the West Coast in 2013, and she and LuAnn get into how to build relationships with brands that actually go somewhere, the roles beyond "attendee" most designers don't realize they can ask for, and a story about a show-floor connection that turned into an entirely new industry organization. Whether you're brand new to the business or twenty years in, this conversation will change how you show up at your next event. More About Megan Reilly: Megan Reilly is the co-founder and owner of WestEdge Design Fair. Having produced some of the most important events within the design industry, including the Architectural Digest Design Show and NeoCon, Megan relocated to the West Coast from New York City to launch WestEdge Design Fair in 2013. She has extensive experience in brand activations, event management, marketing, programming, project management and public relations. She also covers design and travel for VENÜ Magazine. Ah Ha Moments with Megan Reilly: “Reach gets you seen, but a room gets you remembered." - Megan "What's your gap right now? And maybe don't just attend a trade show or a conference and hope it comes into your path, but see how you can manufacture getting that information during that visit, right?" - LuAnn Connect with Megan Reilly: Website Instagram What’s new with LuAnn Nigara: Boardroom for Creatives ⁠⁠⁠⁠⁠⁠Watch the Docuseries!⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠https://www.luannnigara.com/cob⁠⁠⁠⁠⁠⁠ Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠. Purchase LuAnn’s Books Here: Book 1: ⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠ Audiobook: ⁠⁠⁠⁠⁠⁠The Making of A Well – Designed Business: Turn Inspiration into Action⁠⁠⁠⁠⁠⁠ Book 2: ⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts⁠⁠⁠⁠⁠⁠ Book 3: ⁠⁠⁠⁠⁠⁠A Well-Designed Business – The Power Talk Friday Experts Volume 2 Episode 1116: NEW SHOW: Juliana Ewer: How Networking and Volunteerism Can be the Biggest Return on Investment for your Business and Your Heart