5.01 Enhancing Customer Success & Professional Services Collaboration & Integration

About this episode

The episode discusses enhancing collaboration and integration between Professional Services and Customer Success with expert Charles Rattray.

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS). Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems. In today's discussion we'll explore how to drive greater collaboration and integration between Professional Services & Customer Success. Asaph...

People in this episode

Host: Asaph Advisors

Guest: Charles Rattray

Topics covered

• Customer Success
• Professional Services
• Collaboration
• Integration
• Customer Experience

Keywords

• Customer Success
• Professional Services
• Collaboration
• Integration
• Customer Experience
• Charles Rattray

Mentioned in this episode

Organizations: Securonix, Splunk, Kimble, BMC, Sun Microsystems

More episodes of Asaph Advisors Podcast

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• 6.01 The Benefits and How-To Adopt ARR Services (aka Services as a Product; SaaP™) · January 27, 2025 · 17 min
• 4.05 PS Investment in the Right Customers (Part 3: The Execution) · December 18, 2024 · 20 min
• 5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics) · December 17, 2024 · 22 min
• 5.03 Enhancing Customer Success & Professional Services Collaboration & Integration (The Execution) · December 9, 2024 · 21 min