About this episode

Jenn Denham discusses how to create an ideal patient experience by removing friction points in healthcare practices.

Jenn Denham is the Chief Growth Officer at Aloha, a Healthcare SaaS company that helps private practices grow by automating patient communication, boosting retention, and capturing more revenue through technology-driven solutions. Under Jenn’s leadership, Aloha has supported thousands of healthcare practices nationwide, driving staff efficiency and delivering a modern, seamless patient experience with impressive adoption of AI-powered tools. Jenn is also a national keynote speaker and workshop facilitator, known for her focus on tech stack efficiency and data-driven growth strategies in healthcare. In this episode… A great patient experience rarely starts in the exam room. It often begins days — or even weeks — earlier, when someone searches for a provider, reads reviews, and decides whether booking an appointment feels easy or frustrating. So what actually makes a patient experience feel seamless from start to finish? Drawing from her experience helping healthcare practices scale with smarter systems, Jenn Denham explains that the ideal patient journey is about removing friction points at every step. She points to practical touchpoints like excellent online reviews…

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