Four Voices Every CX Leader Must Listen To

About this episode

Manuela Doutel Haghighi discusses practical approaches to enhancing customer experience across various industries.

Send us Fan Mail On this episode of CX in the Wild, we sit down with Manuela Doutel Haghighi, Director of Global Customer Experience and Success at Microsoft. With experience spanning continents and industries, Manuela shares how organizations can move beyond generic talk about CX to real-world practices that deliver measurable impact. From shifting insurance models to healthcare innovations, and from the growing importance of employee and partner voices to the future of B2B customer experie...

People in this episode

Host: Dennis Wakabayashi

Guest: Manuela Doutel Haghighi

Topics covered

• customer experience
• B2B
• employee voice
• partner voice
• healthcare innovations
• insurance models

Keywords

• customer experience
• B2B
• employee voice
• partner voice
• healthcare
• insurance

Mentioned in this episode

Organizations: Microsoft

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