Practical Uses of AI in Customer Support with Craig Stoss

About this episode

Priscilla and Craig Stoss discuss practical applications of AI in customer support workflows.

Send us Fan Mail In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real support workflow and how teams can use it in practical, low-risk ways. They dig into why AI is more than just chatbots, where it actually saves time (and where it doesn’t), and how tools like summarization, tone refinement, translations, and reporting can make day-to-day support work more efficient without sacrificing quality. Craig also explains ...

People in this episode

Host: Priscilla

Guest: Craig Stoss

Topics covered

• AI in customer support
• support workflow
• efficiency
• technology
• team management

Keywords

• AI
• customer support
• workflow
• efficiency
• chatbots
• summarization
• tone refinement

Mentioned in this episode

Organizations: Kodif

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