Using Psychology to Thrive in Customer Support with Melody Wilding

About this episode

In this episode, Priscilla and guest Melody Wilding discuss using psychology to enhance customer support professionals' well-being and effectiveness.

Send us Fan Mail Customer support comes with a real mental and emotional load. In this episode, Priscilla sits down with Melody Wilding, licensed therapist, executive coach, and host of the Psychology at Work podcast, to talk about how support professionals can use psychology to protect their energy, communicate with confidence, and build healthier habits without emotionally detaching from customers. We dig into why setting boundaries often fails in the moment and why setting clear expectatio...

People in this episode

Host: Priscilla

Guest: Melody Wilding

Topics covered

• customer support
• psychology
• mental health
• boundaries
• communication
• habits

Keywords

• customer support
• psychology
• mental load
• communication
• boundaries
• emotional health

Mentioned in this episode

Organizations: Psychology at Work

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