HBR IdeaCast

When a company is small, maintaining a strong culture can feel relatively easy. But as organizations grow, layers of management, geographic distance, and pressure for efficiency can make it much harder to preserve what made the company special in the first place. Restaurateur Danny Meyer has spent decades figuring out how to do just that. He founded Union Square Cafe and built Union Square Hospitality Group, then helped scale Shake Shack from a single location in New York City into a global restaurant chain. Along the way, he’s learned that culture isn’t what happens when the CEO is in the room—it’s what happens when they’re not. He explains how he turned his philosophy of “enlightened hospitality” into a set of specific behaviors that employees can understand and practice. He discusses why companies should hire for both technical expertise and emotional skills, how to identify people with a high “hospitality quotient,” and why promotions are one of the most powerful tools leaders have for reinforcing culture. Meyer is the author of What Could Possibly Go Right? The Essential Journey to Scale an Enduring Culture.

In today’s increasingly decentralized workplaces, leaders often need to get things done without having direct authority over the people they depend on. So how can you influence colleagues, clients, vendors, and even senior executives without simply telling them what to do? Pamela Meyer, founder and CEO of Calibrate, says the answer is learning to read the room—and understanding the informal networks, emotional dynamics, and hidden sources of power that shape decisions. She explains five paths to indirect influence: becoming an influence spotter, a backchanneler, a precision mover, a connector, and a pulse reader. Meyer also explains why the best influencers focus less on how they’re performing and more on what the people around them need. Meyer is the author of How to Read the Room: The Art and Science of Social Observation and the HBR article “Five Ways to Wield Influence When You Lack Authority.”

Companies often build products for wealthy markets first and then try to adapt them for the rest of the world. But according to Dartmouth Tuck professor Vijay Govindarajan and MIT professor Amos Winter, designing for the toughest constraints first—whether that's affordability, portability, or limited infrastructure—can lead to products that perform better everywhere. They explain how leaders can identify high-impact opportunities, uncover customer needs through deep field research, and design solutions that balance performance with cost. They also discuss why organizational mindset—not technology—is often the biggest obstacle to global innovation, and where AI can (and can't) accelerate the design process. Together they wrote the book Global by Design: How to Create Innovations That Scale, Travel, and Transform.

What does it take to be a successful entrepreneur in today's uncertain world? How do you balance risk, decision-making, and curiosity? We’re sharing an episode from The Founder Mindset with Reza Satchu, the new podcast from Harvard Business School Foundry about what it truly takes to be a founder now. Hosted by Harvard Business School senior lecturer Reza Satchu, the show features intimate conversations with some of the world’s most successful entrepreneurs, including Reese Witherspoon, Kevin O’Leary, Galen Weston, and more. Satchu himself has built multiple high-profile companies and mentored thousands of students and founders as they start and scale ventures, and he pushes his guests to break down exactly how they commit, decide, and build for impact. In this episode, Tim Ferriss—entrepreneur, investor, bestselling author of The 4-Hour Workweek, and host of one of the world’s most influential podcasts—reflects on experimentation, calibrated risk-taking, decision-making under uncertainty, and why curiosity and learning have shaped nearly every chapter of his career. Listen to more episodes of The Founder Mindset with Reza Satchu, follow the podcast here: https://play.megaphone.fm/zbmkcqmbqhymul1logpega

Most leaders are asking the same question about AI: Will it make their teams more productive—or slowly erode the very skills they're trying to build? In this special episode, as part of the recent HBR Leadership Summit 2026, University of Pennsylvania's Angela Duckworth says her long-standing research on grit—and the fact the most successful people aren't simply persistent, they stay committed to long-term goals while adapting their tactics as the world changes—is more relevant than ever in the age of generative AI. Rather than replacing human capability, she explains, AI can become a powerful coach that accelerates learning, if people treat it as something to learn from, not simply something that does the work for them. Duckworth’s new book is Situated: Find the People and Places That Bring Out Your Best.