About this episode

Laurie Blair from Hyatt discusses how the company is redefining loyalty through care and emotional connections.

The World’s Largest Loyalty Programs™ research report from Let’s Talk Loyalty is now available. Download it by subscribing to our newsletter on the World’s Largest Loyalty Programs™ now. --------------- Laurie Blair , SVP of Global Marketing & Loyalty at Hyatt, joins us today to unpack how Hyatt is redefining loyalty through its purpose of care. From “Empathy + Action = Care” to AI-driven personalization, strategic partnerships, and transparent reward design, Lloyd reveals how World of Hyatt continues to outpace expectations in hospitality loyalty. This episode explores how emotional connection, not just points, is shaping the future of loyalty. Hosted by Bridget Blaise – Shamai Show Notes: 1) Laurie Blair 2) Hyatt 3) Unreasonable Hospitality.

More episodes of Let's Talk Loyalty

• Best of the Back Catalogue | ebookers Bonus+ Rewards Programme (#778) · June 8, 2026 · 39 min

Explore listener stats, chart rankings, contacts and more on the Let's Talk Loyalty podcast page.