Why Your Clients Won’t Decide (And What to Do About It)

Why Your Clients Won’t Decide (And What to Do About It)

From Life at Ten Tenths by Matt Bonelli and Garrett Frey

April 2, 2026 · 28 min · Season 1 · Episode 196

About this episode

In this episode, Matt and Garrett discuss the importance of asking better questions to help clients make decisions in real estate.

Join us for our free Engagement Engine webinar on April 17. Register now at tentenths.co/register . We'll be walking you through the engagement framework you need - the spark that lights up agents' businesses and allows them to run at Ten Tenths. Stay top-of-mind, generate consistent referrals, and grow without burning out. _______________ Why do so many buyers and sellers feel stuck? They say they want to move. They say they’re ready. But they won’t decide. In this episode of Life at Ten Tenths , Matt and Garrett unpack one of the most overlooked skills in real estate: The ability to ask better questions. Most agents rush to present solutions. But solutions have no value unless they’re connected to a clearly defined problem. If you have clients who are hesitating, stalling, needing to "think about it", or keep circling the same decision, the issue is likely not motivation! It’s clarity. In this episode, we break down: • Why solutions without awareness fall flat • The difference between asking “why” and uncovering a real prompt • How to explore what’s not working in a client’s current situation • Why understanding what they’ve already tried matters • How defining the ideal…

People in this episode

Hosts: Matt Bonelli, Garrett Frey

Topics covered

  • client decision-making
  • real estate
  • engagement framework
  • asking better questions
  • client clarity
  • trust in client relationships

Keywords

  • client engagement
  • real estate decisions
  • asking questions
  • client trust
  • decision-making clarity

Mentioned in this episode

Organizations: tentenths.co

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