EP100 Operational Clarity: How to Make Digital Change Visible, Measurable & Scalable

About this episode

Jay Stansell interviews Val Coin about making digital change visible, measurable, and scalable through effective systems and change management.

Summary In this episode of the Product Coalition podcast, Jay Stansell speaks with Val Coin, a Digital Transformation Specialist at Via Technology. They discuss the importance of systems in driving growth, the principles of effective change management, and how to identify opportunities for process improvement. Val emphasizes the need for curiosity and clarity in systemizing businesses, the significance of managing team emotions during change, and the adaptation of change management strategies for remote work environments. The conversation also covers future-proofing business systems and the role of executive dashboards in driving organizational performance. Takeaways * Tech alone is not enough for growth. * Systems consist of process, people, and technology. * Curiosity helps uncover reasons for tech resistance. * High turnover in key roles indicates systemic issues. * Shadow IT reveals disengagement with provided tools. * Invest in systemizing during critical growth stages. * Change management must be proactive and involve teams. * Involve employees early in the change process. * Focus on the 20% of changes that yield 80% of results. * Executive dashboards should drive behavior…

People in this episode

Host: Jay Stansell

Guest: Val Coin

Topics covered

• Digital Transformation
• Change Management
• Process Improvement
• Organizational Performance

Keywords

• growth
• systems
• curiosity
• executive dashboards

Mentioned in this episode

Products: Via Technology

Books & works: Understanding Change Management, The Importance of Executive Dashboards

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