Scaling sustainability and service with AI at PACT

About this episode

Lauren Inman-Semerau discusses how Pact is leveraging AI and unified data to enhance sustainability and service as they prepare for growth in 2026.

When Lauren Inman-Semerau joined Pact, she found an 11-person team managing 13,000 monthly conversations with disconnected systems. Her solution? Refuse to compromise. In this episode, Lauren reveals how she’s preparing Pact to grow in 2026 through strategic AI, unified data, and what she calls gritty innovation, proving small teams can scale radically personal service without sacrificing efficiency or Pact’s sustainability mission.

People in this episode

Guest: Lauren Inman-Semerau

Topics covered

• sustainability
• AI
• customer service
• data management

Keywords

• gritty innovation
• small teams
• efficiency

Mentioned in this episode

Products: AI, unified data systems

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