Tales From The Cube - EP25006 - Bizarre Management Tactics

About this episode

This episode discusses bizarre management tactics used in call centers and what not to do when managing staff.

Have you ever had to do a happy dance before your shift, attended weird meetings where you had to do chants, or gotten a chocolate bar for hitting a target? Some call centres are managed very well, and others are managed in bizarre ways, with managers asking staff to do stupid things and adhere to rules that do not make any sense. This is the topic for todays episode. I have had to do some very dumb things, like attend a meeting where a manager stood on a desk and yelled, What horse are you riding on? I have been forced to stand for an hour or so because we failed as a team to make a sales quota. Yes, I have been given trivial gifts like a chocolate bar for making a set number of sales. So trust me when I say these and other things mentioned in the episode are true. So let's dive in and learn what not to do when managing staff in a centre. This is EP25006, Bizarre Manager Tactics.

People in this episode

Host: Cliff Tooher

Topics covered

• management tactics
• call center
• employee engagement
• bizarre practices
• team dynamics

Keywords

• management
• call center
• bizarre tactics
• employee motivation
• team management

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• Tales From The Cube - EP25007 - Scheduling Models · November 18, 2025 · 13 min
• Tales From The Cube - Episode 25005 - Having Fun At Work · July 6, 2025 · 12 min
• Tales From The Cube - Episode 25004 - Effects Of Tariffs On Call Centres · May 12, 2025 · 11 min
• Tales From The Cube - EP25003 - Starting A Call Centre Part 3 · April 7, 2025 · 10 min