The AI in Business Podcast

Agentic AI is running into a hard limit: most enterprise systems, security layers, and operational backends aren't yet built to support automated execution at scale. Alex Tyrrel, SVP and CTO of Health at Wolters Kluwer, joins Emerj's Matthe DeMello to unpack how agentic systems adapt models to domain‑specific tasks and act directly inside regulated environments. He outlines the practical requirements for higher‑velocity automation, including tighter APIs and entitlements, stronger observability and compliance, and backend capacity that can handle machine‑driven throughput. Learn how brands work with Emerj and other Emerj Media options at http://go.emerj.com/partner

Volatility is exposing the limits of traditional scenario planning, where siloed KPIs and thin operational margins prevent enterprises from seeing how disruptions cascade across forecasting, procurement, and operations. In this episode, Dr. Gopalendu Pal, Director of Operations at Target, joins us to examine how running hundreds of interconnected simulations enables leaders to understand enterprise‑level tradeoffs and make decisions that hold up under shifting demand and supply constraints. He highlights the need to simplify and stabilize core processes so that automation and AI strengthen decision‑making rather than amplify existing operational weaknesses. Learn how brands work with Emerj and other Emerj Media options at http://go.emerj.com/partner

The consistency gap in enterprise AI represents a critical failure point where unpredictable system behavior outside of controlled demos threatens to derail executive sponsorship and regulatory compliance. In this episode, Amar Akshat, SVP & Chief Architect at Paysafe, examines how leaders can move beyond experimental shadow AI by embedding determinism and high-threshold guardrails directly into the production pipeline. The discussion outlines a rigorous evaluation framework centered on treating prompts as versioned intellectual property, implementing Know Your Agent (KYA) policy envelopes, and ensuring every agentic decision remains holistically auditable. Learn how brands work with Emerj and other Emerj Media options at https://go.emerj.com/partner

R&D teams are starting to advance AI capabilities faster than they can translate them into measurable business value, creating mounting friction between scientific progress and operational reality. In this episode, Aziz Nazha, Global Head of AI Innovations Institute at Incyte Pharmaceuticals, examines how culture, talent, infrastructure, and expectation‑setting determine whether AI meaningfully improves drug discovery and development. He highlights the practical shifts required — from redesigning workflows to disciplined upskilling and targeted validation cycles — to ensure AI adoption accelerates cycle times rather than getting stalled by organizational bottlenecks. This episode is sponsored by Deloitte. Learn how brands like Deloitte work with Emerj and other Emerj Media options at go.emerj.com/partner

A major shift is underway as enterprises move from lab‑ready computer vision to the far more complex reality of deploying visual intelligence across messy, variable, high‑stakes physical environments. In this episode, Joseph Nelson, Co‑founder and CEO at Roboflow, examines how dependable visual data, models tuned to real operating conditions, and integration with existing production and safety systems determine whether visual AI delivers meaningful value. He highlights the practical moves that matter most: securing consistent visibility into key processes, choosing a first deployment that proves impact, and scaling only once the operational foundations are in place. This episode is sponsored by Roboflow. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

Operational complexity in modern distribution centers is accelerating faster than most organizations can adapt, leaving leaders with fragmented data, static facility designs, and inefficiencies that compound across planning and fulfillment. In this episode, Jerod Hamilton, Director of 3PL Warehouse Strategy at Tyson Foods, joins Emerj's Marilie Fouche to examine how disconnected forecasting and warehousing systems limit real‑time decisioning and obscure the true sources of leakage inside large‑scale operations. He highlights the need for integrated planning signals and more adaptive warehouse systems that can adjust placement and movement decisions as demand shifts, rather than weeks after inefficiencies have already taken hold. This episode is sponsored by Easy Metrics. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

Aging expertise, paper‑based instructions, and inconsistent onboarding are creating a widening execution gap on the factory floor as experienced workers retire and new operators expect real‑time digital support. In this episode, Antoine Bisson, CEO and Co‑Founder at Poka, examines how manufacturers can capture institutional knowledge and convert it into structured digital guidance that accelerates training and stabilizes performance. Poka is a connected‑worker platform for manufacturers. It digitizes work instructions and training, uses AI to convert legacy knowledge into structured content, and delivers contextual guidance to frontline teams in real time. The discussion highlights how AI‑generated instructions, contextual support, and focused early use cases help leaders reduce variability, strengthen continuity, and move teams toward more proactive operations. This episode is sponsored by Poka. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

The gap between customer expectations and operational delivery is widening as traditional reactive service models struggle with volume volatility and workforce attrition. In this episode, Philipp Heltewig, Chief AI Officer at NiCE, unpacks how enterprises can transition to a proactive, AI-first customer experience by rethinking core service processes for the age of automation. The discussion outlines the shift from measuring simple deflection to prioritizing resolution quality, alongside the technical requirements for structuring APIs and knowledge bases to support high-performance AI agents. This episode is sponsored by NiCE. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner

Supply chains are being pushed to move faster while geopolitical volatility makes traditional planning cycles increasingly fragile for global enterprises. In this episode, Edmund Zagorin, Founding Chief Strategy Officer at Arkestro, and Mike Shin, Chief Supply Chain Officer at Trinity Rail Industries, join Daniel Faggella, Emerj CEO and Head of Research, to examine how proactive, data‑driven procurement models help organizations balance cost, capacity, and continuity under these conditions. They highlight how offer‑driven sourcing, automated contract intelligence, and supplier‑alternative discovery shorten decision cycles, surface hidden risks, and strengthen collaboration across procurement and supply chain teams. This episode is sponsored by Arkestro. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner. Want to share your AI adoption story with executive peers? Click go.emerj.com/expert for more information and to be a potential future guest on the 'AI in Business' podcast!

Enterprises are facing an 80% failure rate for AI agents in complex tasks because these systems lack the deep understanding required to navigate established legacy environments and existing internal systems. In this episode, Eran Yahav, CTO and co-founder at Tabnine, outlines how an enterprise context engine acts as a persistent memory and mapping layer that onboards AI systems into specific business logic, security perimeters, and organizational dependencies. The conversation highlights how this infrastructure can double agent success rates and reduce token costs by 80% while allowing technical leaders to establish swim lanes that ensure agents operate reliably within complex software architectures. This episode is sponsored by Tabnine. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner. Want to share your AI adoption story with executive peers? Click go.emerj.com/expert for more information and to be a potential future guest on the 'AI in Business' podcast!

The contact center is shifting from a service channel to a primary point of fraud, where text‑based systems fail to catch the signals that surface only in live voice. In this episode, Mike Pappas, CEO & Co‑Founder at Modulate, joins Emerj's Nick Gertsch to examine how audio‑native, multi‑model analysis exposes social engineering and deepfake‑driven threats that traditional tools routinely miss. The discussion highlights how leaders can strengthen real‑time detection, limit downstream financial and regulatory impact, and evaluate voice‑AI systems based on accuracy, speed, and adaptability to evolving fraud tactics. This episode is sponsored by Modulate. Learn how brands work with Emerj and other Emerj Media options atgo.emerj.com/partner. Want to share your AI adoption story with executive peers? Click go.emerj.com/expert for more information and to be a potential future guest on the 'AI in Business' podcast!

Financial institutions are finding that the primary bottleneck to AI adoption isn't the technology itself, but the inability to govern sensitive data with the precision required for enterprise-scale deployment. In this episode, Mark Crean, Regional Vice President of Sales from Securiti AI and James Dean, AI Specialist at Google Cloud, breaks down how fragmented data and access risks keep high-value use cases trapped in the pilot phase. They outline the shift toward disciplined data classification and the cross-team alignment necessary to transition AI into regulated, revenue-critical workflows. The conversation highlights why remediation and traceability have become the ultimate benchmarks for safety and ROI in the sector. This episode is sponsored by Securiti AI. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/partner. Want to share your AI adoption story with executive peers? Click go.emerj.com/expert for more information and to be a potential future guest on the 'AI in Business' podcast!

Enterprise AI is outpacing the operating models built to support it, forcing leaders to reconcile rapid iteration with safety, governance, and real‑world scale. In this episode, David Glick, SVP of Enterprise Business Services at Walmart, examines how stopwatch‑speed prototyping, nano‑agent architectures, and evolving security processes are reshaping enterprise delivery. The discussion highlights shifts from monoliths to federated agents, faster iteration cycles, and the emerging need to build the machine that builds the machine. Executives shaping real AI outcomes are invited to contribute their lessons to a curated peer audience. Learn more at go.emerj.com/expert to be considered for a future 'AI in Business' episode. Align your brand with the executives defining the enterprise AI agenda—partner at go.emerj.com/partner