AI and CX: Demystifying 5 Beliefs | EPS #58

About this episode

This episode demystifies the five biggest myths about AI in Customer Experience and discusses how leaders can enhance the human experience with AI.

AI is transforming business, but not always in the right direction. In CX, it’s easy to get lost in the hype. Tools that automate workflows are suddenly called “AI,” and efficiency becomes more important than experience. This episode demystifies the five biggest myths about AI in Customer Experience—and shows how leaders can use AI to enhance the human experience instead of replacing it. What you’ll learn: Why workflow automation ≠ AI—and why 90% of your business issues can be solved with t...

People in this episode

Host: Zanna van der Aa

Topics covered

• AI in Customer Experience
• myths about AI
• workflow automation
• human experience
• business transformation

Keywords

• AI
• Customer Experience
• workflow automation
• business issues
• human experience
• myths

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