Richard Stark - The leadership behaviors series | EPS #63

About this episode

In this episode, Richard Stark and Zanna van der Aa discuss the foundational leadership behavior of understanding context in transformation.

This is part of our Leadership Behavior Series, where we're diving deeper into some of the 21 behaviors from my new book on human-centric CX transformation: Once You See It. In this episode, Richard and I talk about something I think is absolutely foundational for any leader navigating transformation: understanding their context. And I don't just mean knowing your stakeholders or your org chart. I mean genuinely understanding the world through the eyes of the people around you — their pressur...

People in this episode

Host: Zanna van der Aa

Guest: Richard Stark

Topics covered

• leadership
• human-centric CX
• transformation
• context understanding
• stakeholders

Keywords

• leadership behaviors
• CX transformation
• stakeholders
• context
• human-centric

Mentioned in this episode

Books & works: Once You See It

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