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On the show
From 10 epsHost
Recent guests
Recent episodes
The Hidden Pulse w/Cissy Guest Heather Lodge
May 29, 2026
Unknown duration
The Hidden Pulse w/Cissy Guest Marissa Gonzales
May 22, 2026
Unknown duration
The Hidden Pulse w/Cissy Guest Matt Ornstein
Mar 31, 2026
1h 18m 08s
The Hidden Pulse w/Cissy Guest Stephen Galanopoulos
Mar 27, 2026
1h 13m 34s
The Hidden Pulse w/Cissy Guest Shawntea Gordan, MBA, FACMPE, CMOM
Jan 2, 2026
2h 12m 57s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/29/26 | ![]() The Hidden Pulse w/Cissy Guest Heather Lodge | Welcome to the Hidden Pulse with Ciissy On this episode of The Hidden Pulse with Cissy, we welcome Heather Lodge, a revenue growth strategist and healthcare marketing expert who helps health tech companies transform from founder-led sales organizations into scalable, predictable revenue engines. Heather specializes in partnering with Series A health tech companies that have achieved early success but are struggling to scale beyond founder relationships and hustle. She works with CEOs, founders, and growth leaders to build the systems, strategies, and marketing infrastructure needed to support long-term growth, improve pipeline consistency, and demonstrate measurable ROI. With deep expertise in healthcare marketing, sales alignment, and strategic growth, Heather helps organizations navigate common challenges such as standing out in a crowded market, creating messaging that resonates with complex healthcare buying committees, and preparing for future funding rounds. What sets Heather apart is her hands-on approach. Rather than delivering a strategy and walking away, she works alongside leadership teams to implement solutions, optimize processes, and leverage AI-powered tools that increase efficiency without increasing headcount. Her data-driven methodology ensures that every marketing initiative is tied to business outcomes that matter to investors, boards, and stakeholders. During our conversation, Heather shares insights on scaling health tech companies, building sustainable growth frameworks, aligning product, sales, and marketing teams, and using AI strategically to drive meaningful results. If you're a healthcare leader, founder, marketer, or entrepreneur looking to accelerate growth and build a stronger revenue engine, you won't want to miss this conversation. You can reach Heather through LinkedIn - https://www.linkedin.com/in/hslodge/ I am your host, Cissy Mangrum, Co-Founder and Chief RCM and Growth Officer of RevTech Partners and MaximizeRCM Consulting, where we turn your KPIs and the challenges of dental and medical offices into opportunities through technology, knowledge, education, and processes. Cissy Mangrum: Cissy.Mangrum@RevTechPartners.com | — | ||||||
| 5/22/26 | ![]() The Hidden Pulse w/Cissy Guest Marissa Gonzales | Welcome to The Hidden Pulse with Cissy, where we bring you the stories, insights, and voices shaping the future of the dental and medical industry. Today we welcome our guest, Marissa Gonzales. The Hidden Pulse brings people from all walks of the healthcare industry together. We have guests ranging from individuals on the front line, including front office and clinical teams, Operations, RCM, Finance, Leaders, Doctors, and C-Suite. Every voice matters, helping us better understand what it's really like to work in our industry. I am so excited to have Marissa Gonzales on the show. Marissa is a former journalist turned DSO marketing strategist and Sparkle Success Manager at Our Thrive Tribe. With a background in Mass Communication and Media Studies from the ASU Walter Cronkite School of Journalism, Marissa has built her career around one core passion: telling stories that matter. From her beginnings in the newsroom to becoming a strategic voice in the growing DSO space, Marissa now helps dental organizations and industry partners communicate with clarity, confidence, and purpose. At Our Thrive Tribe, she leads client onboarding, internal operations, and strategic execution, helping brands transform their messaging, strengthen alignment, and create meaningful connections within their organizations and communities. Marissa brings a unique blend of creativity, operational insight, and authentic leadership to everything she does. Whether she is helping marketers find their voice, building systems behind the scenes, or guiding professionals in developing a stronger LinkedIn presence, her focus remains the same: making strategy feel human while empowering people to do their best work. She is also a passionate advocate for meaningful change, using her voice to spotlight the unheard, encourage others, and create environments where people feel seen, supported, and inspired. Her energy, authenticity, and commitment to helping others shine make this conversation one you will not want to miss. I am your host, Cissy Mangrum, Co-Founder and Chief Revenue and Growth Officer of RevTech Partners and MaximizeRCM Consulting. Cissy Mangrum: Cissy.Mangrum@RevTechPartners.com | — | ||||||
| 3/31/26 | ![]() The Hidden Pulse w/Cissy Guest Matt Ornstein✨ | dental industryentrepreneurship+3 | Matt Ornstein | Fortem HoldingsDental Pitch Brokerage+1 | — | dental practicesbusiness scaling+3 | — | 1h 18m 08s | |
| 3/27/26 | ![]() The Hidden Pulse w/Cissy Guest Stephen Galanopoulos✨ | healthcare recruitingnetworking+4 | Stephen Galanopoulos | Pathway Search | — | healthcarerecruiting+6 | — | 1h 13m 34s | |
| 1/2/26 | ![]() The Hidden Pulse w/Cissy Guest Shawntea Gordan, MBA, FACMPE, CMOM✨ | healthcare innovationleadership+3 | Shawntea Gordan | Atlas * Perpetua Healthcare ConsultingCreighton University+2 | — | healthcareleadership+5 | — | 2h 12m 57s | |
| 12/25/25 | ![]() The Hidden Pulse w/Cissy Guest Tina Patterson✨ | dentistryartificial intelligence+4 | Tina Patterson | University of Tennessee College of DentistryRevTech Partners+1 | — | dentistryartificial intelligence+5 | — | 1h 31m 55s | |
| 11/14/25 | ![]() The Hidden Pulse w/Cissy Guest Max Alsgraad-Miller✨ | healthcare technologyprice transparency+3 | Max Alsgaard-Miller | Alsgaard Miller Consultingathenahealth+2 | Vanderbilt University | healthcaretechnology+5 | — | 2h 34m 18s | |
| 10/17/25 | ![]() The Hidden Pulse w/Cissy Guest Sarah Ruberg✨ | MarketingGrowth+4 | Sarah Ruberg | Our Thrive Tribe | — | marketingleadership+5 | — | 1h 32m 47s | |
| 9/19/25 | ![]() The Hidden Pulse w/Cissy Guest Dr. Brad Hughes✨ | dental leadershipentrepreneurship+3 | Dr. Brad Hughes | Vision Dental Partners | IndianaSouth Carolina | dental practiceleadership development+3 | — | 1h 31m 40s | |
| 8/25/25 | ![]() The Hidden Pulse w/Cissy Guest Sasha King✨ | healthcare technologyrevenue management+3 | Sasha King | CareDXAnatomy+3 | MITStanford University | healthcaretechnology+6 | — | 1h 41m 35s | |
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| 8/22/25 | ![]() The Hidden Pulse w/Cissy Guest Rajeev Bhatia✨ | entrepreneurshipresilience+3 | Rajeev Bhatia | BPK TechRevTech Partners+1 | — | entrepreneurshipresilience+5 | — | 1h 41m 50s | |
| 8/8/25 | ![]() The Hidden Pulse w/Cissy Guest Jeff Cole✨ | revenue cycle managementdental practices+3 | Jeff Cole | PearlyPath+2 | Santa BarbaraNew York | Pearlyrevenue cycle management+4 | — | 1h 08m 02s | |
| 7/18/25 | ![]() The Hidden Pulse w/Cissy Guest Eileen Day | In this episode of The Hidden Pulse with w/Cissy, I'm excited to welcome Eileen Day, CEO of DVIN and Fractional CMO for dental practices and DSOs. Eileen's journey is anything but traditional; she didn't grow up in the dental industry, that is exactly why she's been able to disrupt it. With a background in engineering and experience in the automotive industry, she brings a fresh perspective and a proven track record of building brands, scaling companies, and driving real growth through strategic marketing. I've had the pleasure of getting to know Eileen over the last several years, and she has been instrumental in my transition from DSO leadership to co-founding RevTech Partners. She encouraged me, shared valuable insight, and invited me into the DVIN community, something I'm incredibly grateful for. The same generosity and sharp strategy are what she brings to everyone in the dental space. From hosting weekly DVIN calls that foster meaningful industry connections to helping vendor partners and DSO rethink their messaging and market positioning. Eileen is a force for good and for growth. In this conversation, she shares her story, her insights, and her passion for doing things differently. You won't want to miss it. I am Cissy Mangrum, your host, Co-founder and CRO of RevTech Partners and MaximizeRCM consulting. Our focus is on enhancing dental and medical offices, ASCs, and other healthcare facilities through technology and industry expertise. We partner with practices of all sizes, ranging from a single independent practice to large DSOs and MSOs. We achieve our results by weaving cutting-edge software solutions with proven RCM and Operational strategies, taking a holistic approach to assisting our partners achieve their desired success. Contact me @ Cissy.Mangrum@RevTechPartners.com or through our website: www.revtechpartners.com or www.maximizeRCM.com | — | ||||||
| 7/4/25 | ![]() The Hidden Pulse w/Cissy Guest Ken Kaufman | In this episode of The Hidden Pulse with w/Cissy, Cissy sits down with Ken Kaufman, a seasoned CFO, bestselling author, and thought leader in the dental industry and DSO space. Ken shares his transformative journey from entering the world of dentistry to becoming a key financial strategist for multiple high-growth organizations. Ken dives into how financial planning drives success in the DSO, Key Leadership leassons from the front line of finance, Why Feedback and mentorship are critical to personal and professional growth, What equity investors should know before entering the dental space, and the power of personal journey and relationships that has shapped and is shapping his career. Whether you're a dental executive, healthcare investor, RCM strategist, or entrepreneur, this episode is packed with actionable insights, industry expertise, and leadership GOLD! I am Cissy Mangrum, your host, co-founder, and CRO of RevTech Partners and Maximize RCM Consulting. Our focus is on enhancing dental and medical offices, ASCs, and other healthcare facilities through technology and industry expertise. We partner with practices of all sizes, ranging from a single independent practice to large DSOs and MSOs. We achieve our results by weaving cutting-edge software solutions with proven RCM and Operational strategies, taking a holistic approach to assisting our partners achieve their desired success. Contact me @ Cissy.Mangrum@MaximizeRCM.com or through our Website: www.RevTechPartners.com & www.MaximizeRCM.com | — | ||||||
| 6/10/25 | ![]() The Hidden Pulse w/Cissy Guest Cassie Tallon | 🎙️ The Hidden Pulse with Cissy and Guest Cassie Tallon In this episode of The Hidden Pulse, Cissy sits down with Cassie Tallon, a powerhouse marketing and operations leader with over 20 years of experience driving strategic growth in the Dental and Hospitality industries. Cassie shares how her data-driven mindset and visionary leadership have helped brands sharpen their identity, expand their reach, and deliver real business results. From leading M&A integrations to managing cross-functional teams, Cassie opens up about her journey — and how staying grounded through it all is just as important. We also get a peek behind the scenes into her personal life: the joy she finds in cooking up comfort food in the kitchen, and the chaos that comes with life alongside her four-legged sidekick, Bruno. 🐾 Join us for a conversation full of insight, inspiration, and just the right amount of spice — professionally and personally. You won't want to miss this episode of The Hidden Pulse. #Leadership #MarketingStrategy #DentalIndustry #HiddenPulse #CissyMangrum #CassieTallon #WomenInBusiness #BrunoTheDog #CookingAndCareer | — | ||||||
| 5/30/25 | ![]() The Hidden Pulse w/Cissy Guest Arna Meyer | I am excited to introduce you to Arna Meyer, a true force in Dental and Healthcare Technology, a recovering physicist turned innovation leader. As the Principal of Albion Dental Technology Consulting and Chair of the Dental Workshop for WEDI, she brings a rare mix of scientific rigor, creative problem-solving, and policy expertise to the table. With a foundation in medical physics and a passion for simplifying complex systems, she is leading the charge for modernization in dental care through smart data exchange, interoperability, and user-centered design. Whether decoding quantum mechanics or federal regulations, this Aussie dynamo believes in one thing: always striving to improve. Get Ready for a sharp insight, thoughtful leadership, and maybe even a little physics joke or two. I am Cissy Mangrum, your host, co-founder & CRO of RevTech Partners and Maximize RCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and healthcare organizations optimize processes. By weaving cutting-edge software solutions with proven operational strategies, we take a holistic approach to helping our partners achieve their desired success. Contact me at www.revtechpartners.com or email directly at either cissy.mangrum@revtechpartners.com or cissy.mangrum@maximizeRCM.com | — | ||||||
| 5/2/25 | ![]() The Hidden Pulse w/Cissy Guest Dr. Cindie Burkett | Unlocking the Power of Procurement with Dr. Cindie Burkett, PMP In this episode of The Hidden Pulse with Cissy, we're diving into the often overlooked world of procurement with the incredible Dr. Cindi Burkett, PMP. With deep expertise in healthcare procurement, Dr. Burkett shares how relationships are the core of procurement and life. From demystifying the role of procurement to sharing real-world examples, Cindie offers invaluable insights you won't want to miss. I am Cissy Mangrum, your host, and Co-Founder & CRO of RevTech Partners and MaximizeRCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and medical organizations optimize their revenue cycle processes. We take a holistic approach to helping our partners achieve their desired successes by weaving together cutting-edge software solutions and proven operational strategies. You can contact me @ Cissy.Mangrum@MaximizeRCM.com or on our website www.revtechpartners.com | — | ||||||
| 4/18/25 | ![]() The Hidden Pulse w/Cissy Guest Mike Huffaker | Welcome to The Hidden Pulse with Cissy and my special guest, Mike Huffaker. I'm thrilled to welcome Mike Huffaker, Chief Revenue Officer at Planet DDS and host of The Dental Economist Show, one of the top podcasts in the dental industry, as today's guest. In this episode, we'll explore Mike's journey from his early days in shoe sales to leading revenue growth at PlantDDS, one of the largest dental EMR platforms in the industry. His path into sales and leadership is inspiring, and I promise you will enjoy every minute of it. I'm Cissy Mangrum, your host, Co-Founder, and CRO of RevTech Partners and Maximize RCM Consulting. At RevTech and MaximizeRCM Consulting, we focus on operational efficiencies powered by technology and deep industry expertise. We work with practices of all sizes—medical and dental—to transform and optimize processes that elevate the team and patient experience. By integrating cutting-edge software with proven operational strategies, we take a holistic approach to help our partners reach their goals and achieve measurable success. Contact me @ Cissy.Mangrum@MaximizeRCM.com Website @ www.revtechpartners.com | — | ||||||
| 3/28/25 | ![]() The Hidden Pulse w/Cissy Guest Debbie Cabalo | Welcome to The Hidden Pulse with Cissy and my special guest, Debbie Cabalo. In this episode, we will discuss Debbie's journey in healthcare and dentistry. She has had a fascinating path from chiropractic care to oncology and now to dentistry, most recently in rural dentistry. I want to introduce you to Debbie Cabalo, one of the top operations managers at Hero Practice Services, which services dental needs in rural areas of the United States. She has been part of the dental community for a little over 11 years and has been growing as a leader in various areas of operations. Her experience is something you won't want to miss. She has a great passion for patient care, as well as for taking care of her team and doctors so they can provide the most compassionate patient care possible. So join us on this podcast to learn more about what Debbie has been up to. I am Cissy Mangrum, your host, co-founder, and CRO of RevTech Partners and Maximize RCM Consulting. Our focus is on operational efficiencies through technology and industry expertise. We partner with practices of all sizes, from medical to dental, to help transform and optimize processes for a better team and patient experience. We achieve this by weaving cutting-edge software solutions with proven operational strategies, taking a holistic approach to helping our partners achieve their desired successes. Contact me @ Cissy.Mangrum@MaximizeRCM.com Website @ www.revtechpartners.com | — | ||||||
| 3/14/25 | ![]() The Hidden Pulse w/Cissy Guest Steve Craig | Welcome to The Hidden Pulse with Cissy and special guest Steve Craig. In this episode, we discuss leadership, growth, football, and water! We hope you enjoy the conversations as much as we did. Join us for an insightful and entertaining time. I want to introduce you to Steve Craig, a multiple award-winning people-centric leader. He is currently the Solmetex Director of Special Markets, having worked for over 20 years as a DSO & Dental Industry Partner. His passion is building cohesive & high-performing teams with a reputation for individually developing, leading & transforming the members of those teams to greatness by making the complex simple. Solmetex provides dentistry with the only comprehensive lineup of end-to-end dental water solutions to enhance practice performance. Water is the lifeblood of dental practices & we believe every drop matters. Steve believes it is the greatest time to be in the dental industry. Water is the number one dental instrument used in dental practices & utilized in nearly every aspect of patient care. He is honored to help leave a legacy of protecting dental water for patients, practices & our environment. I am Cissy Mangrum, your host, Co-Founder & CRO of RevTech Partners and Maximize RCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and healthcare organizations optimize their processes. By weaving cutting-edge software solutions with proven operational strategies, we take a holistic approach to helping our partners achieve their desired successes. You can contact me @ www.revtechpartners.com or email me directly Cissy.Mangrum@revtechpartners.com Cissy.Mangrum@maximizeRCM.com | — | ||||||
| 2/28/25 | ![]() The Hidden Pulse w/Cissy Guest Richard May | Welcome to The Hidden Pulse with Cissy and special guest Richard May! In this episode, we dive into the ups and downs of traveling for work, the lessons learned through growth, and so much more. From deep discussions to moments to laughter, we cover it all. We hope you enjoy the conversations as much as we did. Come join us for this insightful and entertaining session! I'd like to introduce you to Richard May. Richard has been the director of Partnerships at Mango Voice for four years, focusing on building strong business relationships and driving growth. Outside of work, he enjoys sports, exploring the outdoors, and spending quality time with his family. I am Cissy Mangrum, your host and the Co-Founder & CRO of RevTech Partners and Maximize RCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and healthcare organizations optimize their processes. By weaving cutting-edge software solutions with proven operational strategies, we take a holistic approach to helping our partners achieve their desired success. So our doctors and providers can focus on what matters most to our patients. You can contact me at: RevTech Partners - RCM and Financial Software Technology @ www.revtechpartners.com MaximizeRCM Consulting - Full RCM & Operations Consulting @ www.maximizeRCM.com Contact me (Cissy) directly: RevTech Partners: Cissy.Mangrum@revtechpartners.com MaximizeRCM Consulting: Cissy.Mangrum@maximizeRCM.com | — | ||||||
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