You Can't Read the Label from Inside the Bottle

About this episode

Justin interviews Nils Vinje about the challenges faced by growing companies and the importance of customer success leadership.

Justin sits down with Nils Vinje, business growth guide and longtime customer success leader, to talk about the single biggest thing holding most growing companies back: everything still depends on the CEO. Nils spent the early part of his career on the leading edge of the customer success movement — convincing his first employer to ditch the "account manager" title back in 2011 — and has since coached hundreds of CS and CX leaders through the challenge of making their function legible to the...

People in this episode

Host: Justin Vandehey

Guest: Nils Vinje

Topics covered

• business growth
• customer success
• CEO challenges
• leadership
• entrepreneurship

Keywords

• business growth
• customer success
• CEO
• leadership
• entrepreneurship
• Nils Vinje
• Justin Vandehey

Mentioned in this episode

Organizations: customer success movement

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