About this episode
Stephen and Greg discuss the importance of using customer insights to enhance the customer experience.
Stephen and Greg chat about arguably the most important part of customer insight – using what you learn from customers to improve the customer experience. You can download the action plan template mentioned in the episode here: https://www.tlfresearch.com/downloads/cx-tools-and-templates/action-plan-template/ And if you want more detail, we also run an online course on action planning: https://www.tlfresearch.com/training-events/on-demand-action-planning-from-customer-insight/
People in this episode
Hosts: Stephen, Greg
Topics covered
- customer insight
- action planning
- customer experience
Keywords
- action plan template
- online course
- CX tools
Mentioned in this episode
Products: action plan template, online course on action planning
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