About this episode
Greg discusses customer feedback loops with Stephen, highlighting the importance of closing these loops for better customer engagement.
Greg talks to Stephen about his recent webinar “Closing the loop with customers”. They talk about the different loops that need to be closed, some ways to do it, and agree that every customer deserves feedback if they want it. You can watch the webinar here: https://www.tlfresearch.com/webinars/essentials-closing-the-loop-with-customers/
People in this episode
Host: Greg
Guest: Stephen
Topics covered
- customer feedback
- webinars
- customer engagement
Keywords
- closing the loop
- customer experience
- feedback
Mentioned in this episode
Books & works: Closing the loop, Closing the loop with customers
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