About this episode
This episode discusses trends affecting the customer experience landscape for 2024, including consumer sentiment and predictions for the future.
For the past few years we’ve run an annual webinar looking at trends affecting the CX landscape that organisations need to be aware of for the year ahead. We shared some stats for context in terms of consumer sentiment, satisfaction, AI adoption, and sustainability; made some gentle predictions about the future; and outlined some choices… Continue reading The Customer Experience Landscape 2024
Topics covered
- customer experience
- CX trends
- consumer sentiment
- AI adoption
- sustainability
Mentioned in this episode
Books & works: The Customer Experience Landscape 2024
More episodes of TLF Gems
- Onboarding, exit & acquisition · March 23, 2026
- Closing the loop with customers · December 18, 2025
- Action Planning from Customer Insight · July 22, 2025
- TLF Conference 2024 · October 8, 2024
- How To Make More Impact With Your Charts · September 10, 2024
- Construction Customer Insight · August 19, 2024
Explore listener stats, chart rankings, contacts and more on the TLF Gems podcast page.