AI Is Not a Crystal Ball, It’s a Mirror | S6 E26

About this episode

Joeri Billast discusses the importance of emotional drivers in customer retention with Valentina Diaco.

Send us Fan Mail Competition is loud right now. AI tools are everywhere, content is infinite, and customer acquisition costs keep climbing. So what still works when everyone can publish, target, and “optimise”? Joeri Billast sits down with Valentina Diaco, founder and strategic business advisor in iGaming and tech, to get concrete about the lever most teams forget: the emotional driver behind why people choose you and stay with you. We talk about what Valentina sees across industries, from...

People in this episode

Host: Joeri Billast

Guest: Valentina Diaco

Topics covered

• AI tools
• customer acquisition
• emotional drivers
• content marketing
• business strategy

Keywords

• AI
• customer acquisition costs
• emotional drivers
• content
• business advice

Mentioned in this episode

Organizations: iGaming, tech

More episodes of Web3 CMO Stories

• What Happens When The Like Button Dies? – MeWe’s Vision for Social Media | S6 E25 · June 5, 2026 · 25 min
• What If Your Brand Is Not Who You Think? | S6 E24 · May 28, 2026 · 22 min
• How The Next Generation Sees Work In The AI Age | S6 E23 · May 21, 2026 · 19 min
• The Future CMO: The One Thing AI Cannot Replace | S6 E22 · May 14, 2026 · 28 min
• The Web3 Go To Market Playbook From Baseline To Launch Momentum | S6 E21 · May 7, 2026 · 24 min
• How To Use AI In B2B Without Losing The Human Touch | S6 E20 · April 30, 2026 · 24 min