E303 | Customer Success Is Dead. Meet the Growth Department.

About this episode

In this episode, Alex Raymond discusses the identity crisis in customer success and account management and how to reorient these functions to help companies win.

Today on the show, we have Alex Raymond, founder of AMplify and author of The Growth Department, a book reframing how post-sales teams think about their role inside B2B companies. In this episode, we dig into why customer success and account management are in an identity crisis — and why the answer lies in orienting the entire function around one core purpose: helping the company win. We explore the “keep, grow, no surprises” framework, how NRR as a North Star metric can align sales and...

People in this episode

Guest: Alex Raymond

Topics covered

• customer success
• growth department
• B2B companies
• post-sales teams
• identity crisis

Keywords

• keep, grow, no surprises
• NRR
• North Star metric
• sales alignment

Mentioned in this episode

Products: The Growth Department

Books & works: The Growth Department

Places: North Star

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