How AT&T Turns Customer Obsession Into Practice
From CX Decoded By CMSWire by Dom Nicastro
January 20, 2026 · 16 min · Season 5 · Episode 1
About this episode
Dom Nicastro discusses key takeaways on customer obsession from a conversation with AT&T's John Miller.
In this episode of CX Decoded , Dom Nicastro distills a CMSWire TV conversation with AT&T's John Miller into five essential takeaways on customer obsession. From employee enablement to AI restraint, the discussion breaks down how AT&T turns CX intent into everyday practice at enterprise scale.
People in this episode
Host: Dom Nicastro
Guest: John Miller
Topics covered
- customer obsession
- employee enablement
- AI restraint
- CX intent
- enterprise scale
Keywords
- customer experience
- CX
- AT&T
- business strategy
- AI
Mentioned in this episode
Organizations: AT&T
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