Smarter Customer Support, With AI the Ultimate Sidekick

About this episode

This episode explores the future of AI in customer service with insights from leading experts.

In this episode of CX Decoded, host Dom Nicastro, editor-in-chief of CMSWire , dives into the future of AI in customer service with insights from three leading experts in the field. This episode brings together discussions from two separate CMSWire TV "Beyond the Call" interviews, featuring Barry Cooper, president of NICE 's CX Division; Tom Laird, CEO of Expivia ; and Keith Farley, SVP of Individual Voluntary Benefits at Aflac .

People in this episode

Host: Dom Nicastro

Guests: Barry Cooper, Tom Laird, Keith Farley

Topics covered

• AI in customer service
• customer support
• expert insights
• CX technology
• future of AI

Keywords

• customer support
• AI
• CX
• NICE
• Expivia
• Aflac
• expert interviews

Mentioned in this episode

Organizations: NICE, Expivia, Aflac

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