How Gen Z is driving change in the retail customer experience

About this episode

This episode discusses how Gen Z consumers are influencing retail customer experience strategies.

In this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, on how the Gen Z consumer is impacting the retail customer experience strategy. Stovall is former corporate executive who managed a global sales team overseeing $7.5 billion in annual revenue and has continued his entrepreneurial pursuits, starting a restaurant, an antique resale business ...

People in this episode

Host: Judy Mottl

Guest: Dr Steven Stovall

Topics covered

• Gen Z
• retail
• customer experience
• strategy

Keywords

• consumer behavior
• retail strategy
• entrepreneurship

Mentioned in this episode

Products: restaurant, antique resale business

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