Modulate expert shares insight on responsible AI in voice channels

About this episode

Mark Frumkin discusses the deployment of AI tools in online retail for improving customer interactions and fraud detection.

In this episode of the CX Innovators podcast, Mark Frumkin, director of customer success at Modulate, shares expert insight on how online retailers can deploy AI tools to improve fraud detection, reduce harmful customer interactions and elevate both the agent and the customer experience. The podcast is produced by Networld Media Group and sponsored by Modulate, which provides real-time conversational and voice intelligence technology for customer service and contact centers. Its solutions inc...

People in this episode

Guest: Mark Frumkin

Topics covered

• AI
• voice technology
• customer experience
• fraud detection

Keywords

• Modulate
• customer success
• real-time conversational intelligence

Sponsors

Modulate

Mentioned in this episode

Products: AI tools, voice intelligence technology

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