Are Digital Wallets Ready to Take Over Bill Pay in 2026?

Are Digital Wallets Ready to Take Over Bill Pay in 2026?

From Experience Better: The CX Podcast by kubracx

February 3, 2026 · 15 min · Episode 52

About this episode

This episode explores the readiness of digital wallets to take over bill pay by 2026, featuring insights from KUBRA's research and expert guests.

Digital wallets are everywhere, from everyday purchases to peer-to-peer payments. But are they truly ready to take over bill pay? In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston, Senior Product Marketing Manager at KUBRA, brings you key insights from KUBRA’s latest digital wallets research, featuring expert perspectives from Yara Alatshan, Market Intelligence Lead, and Ashley Czajkowski, Enterprise Payments Strategy Manager at KUBRA, who explores what these trends mean for customer awareness, trust, and adoption. Through curated clips from our recent webinar, we explore how consumer expectations are evolving, why digital wallets are becoming a must-have in bill payments, and what’s still standing in the way of widespread adoption. If you’re responsible for customer experience, this conversation will help you prepare for what’s next in bill pay and how digital wallets fit into a better, more seamless customer experience.

People in this episode

Host: Cali Johnston

Guests: Yara Alatshan, Ashley Czajkowski

Topics covered

  • digital wallets
  • bill pay
  • customer experience
  • adoption trends
  • consumer expectations

Keywords

  • digital wallets
  • bill payments
  • customer trust
  • adoption
  • consumer expectations

Mentioned in this episode

Organizations: KUBRA

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