The 5-Minute Bill: 2026 Redesign Insights and Preferences

About this episode

The episode discusses insights from the 2026 Bill Redesign Insights and Preferences Report, focusing on consumer interactions with utility bills.

In this episode of Experience Better, guest host Erind Shkurti is joined by KUBRA experts Sara Small and Matt DeLaRosa to explore findings from the new 2026 Bill Redesign Insights and Preferences Report. Together, they unpack how today’s consumers interact with their utility bills, what information they value most, and why utilities are increasingly rethinking the customer experience behind both print and digital billing. From surprising insights about how little time customers actually spend reviewing their bills to the growing demand for clearer usage information and simpler layouts, the conversation reveals what utilities need to prioritize to keep customers informed and engaged.

People in this episode

Host: Erind Shkurti

Guests: Sara Small, Matt DeLaRosa

Topics covered

• utility bills
• customer experience
• bill redesign
• consumer preferences
• digital billing
• print billing

Keywords

• utility bills
• customer experience
• bill redesign
• consumer insights
• digital billing
• print billing
• usage information
• layout preferences

Mentioned in this episode

Organizations: KUBRA

Books & works: 2026 Bill Redesign Insights and Preferences Report

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