Navigating Outages and Driving Sustainability: A Roadmap for Utilities

About this episode

This episode discusses strategies for utilities to improve communication and customer engagement during outages and promote sustainability.

Explore how utilities can enhance communication, build trust, and engage customers more effectively during crises and beyond with Part Two of this intriguing discussion with experts from Chartwell Inc. Shaun Jackson, Senior Vice President of Marketing at KUBRA, hosts this discussion, featuring special guests Steve Waters, Director of Councils, and Casey Collins, Senior Research Analyst. This engaging episode examines actionable strategies for improving outage communication, fostering sustainability engagement, and evolving the utility-customer relationship from a service provider to a trusted advisor. This episode showcases best practices and innovative ideas for utilities to strengthen customer connections, from leveraging transparency and empathy during outages to creating impactful environmental programs.

People in this episode

Host: Shaun Jackson

Guests: Steve Waters, Casey Collins

Topics covered

• outage communication
• customer engagement
• sustainability
• utility-customer relationship
• trust building

Keywords

• utilities
• communication
• sustainability
• customer trust
• outage management
• environmental programs
• best practices

Mentioned in this episode

Organizations: Chartwell Inc., KUBRA

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