Lessons Learned From the Latest Storm Season

About this episode

The episode discusses lessons learned by utilities during storm season to improve communication strategies for future events.

As storm season winds down, utilities are taking stock of what they’ve learned to prepare for what comes next. In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston revisits highlights from a recent KUBRA webinar exploring how utilities can enhance their storm-season communication strategies. Featuring Todd Clement, Senior Product Manager at KUBRA, the episode explores how overlapping events, compressed timelines, and rising customer expectations are reshaping storm response. Todd shares lessons learned on boosting outage notification enrollment, running realistic drills, and preparing pre-scheduled communications that help utilities stay connected when it matters most.

People in this episode

Host: Cali Johnston

Guest: Todd Clement

Topics covered

• storm season
• utilities
• communication strategies
• customer expectations
• outage notification

Keywords

• storm season
• utilities
• communication
• outage notification
• customer expectations
• KUBRA

Mentioned in this episode

Organizations: KUBRA

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