The Trust Factor: Building Better Utility-Customer Relationships

About this episode

The episode discusses how utilities can enhance customer relationships by leveraging insights from a consumer survey.

Get ready as we unlock the secrets of modern utility customer relationships with exclusive insights from Chartwell's 2024 Residential Consumer Survey. Steve Waters, Director of Councils, and Casey Collins, Senior Research Analyst at Chartwell Inc., reveal how utilities can transform customer insights into meaningful action that builds authentic relationships. Explore the diverse needs of your customer base – from young professionals to established households – and understand how their financial realities shape energy choices. Learn what drives customer trust and loyalty across different demographics, and why personalized engagement matters more than ever. Join us for a practical discussion on ways to strengthen customer relationships and position your utility for future success in an evolving energy marketplace.

People in this episode

Guests: Steve Waters, Casey Collins

Topics covered

• utility customer relationships
• customer insights
• trust and loyalty
• personalized engagement
• energy choices
• demographics

Keywords

• utility
• customer relationships
• trust
• loyalty
• energy marketplace
• personalization
• demographics

Mentioned in this episode

Organizations: Chartwell, Chartwell Inc.

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